SENSOR IS THERE ANYTHING THAT CAN BE DONE TO FIX THE SENSOR THAT RECONGNIZES THE PAPER IN THE TRAY?

If it's in the 1st paper tray, pull out the tray and check if theres a sensor. Check if it's out of position, if it is, place it back in position. If the printer still says 'load paper' the sensor is most likely faulty.

check the paper actuate of the sensor if it o.k check the sensor if its clean

If your printer makes a load clicking sound and then shows "paper jam" then the problem is a broken drive motor gear. This is a very common problem with this unit. The nylon gear on the drive motor becomes brittle due to the age of the unit and cracks. When this happens the gear teeth do not mesh with the other gears and you get the grinding and clicking sound, and no paper pickup. You can change the gear yourself. The drive gear is available here:

http://www.ccl-la.com/catalog/product_info.php?cPath=24_41_49&products_id=61

And here is a video showing how to install it:

the bottom tray sensor may be damaged or dust must be occupied over the sensor clean it

It may have paper dust or little bits of paper inside causing this. It can also be a bad paper sensor or a worn paper tray.

Usually its dust or a small sliver or paper. What you need to do is open the printer up remove the toner and image drums, take a look for anything and put them back in. Usually thats all ti takes to clear these as you never can find the paper or dust.

The paper sensor can only be replaced. It should be about $25
They do fail but not that often at all. These are a simple thing to replace. Two screws and one connector.

The only other common problem is the paper tray or the paper itself. The tray can get worn and not be in the correct position. If you find that the tray need a bit of a shove or people slam it in then it will wear or is worn. The other part of this is that a low amount of paper in the tray gets seen as empty. Not common but again something to look at. Usually you can see the tray has damage or is worn where it goes into the printer. The tray can be replaced to fix it.

Out of all of those the dust/paper and the tray are the more common ones.

Your best method of troubleshooting is the manual sensor test as this is a generic paper jam error.

on your sensor tests:

0 = off
1 = on

A = TOP OF PAGE SENSOR
B = PAPER LOOP SENSOR
C = N/A
D = FUSER PAPER SENSOR
E = DELIVERY-TRAY PAPER-FULL SENSOR
F = FUSER PRESSURE-RELEASE SENSOR
G = MEDIA SENSOR
H = N/A
I = MP TRAY SENSOR
J = CASSETTE SENSOR
K = DOOR OPEN DETECTION SWITCH
L = DEVELOPING ESTRANGEMENT SENSOR - CLR
M = DEVELOPING ESTRANGEMENT SENSOR - BLK
N = MP TRAY MEDIA POSITION SENSOR


A-F are paper path sensors - you can toggle them and watch if they change from 0 to 1. If they do, the problem is not in that area.

G can have states from 0-7 each one representing a different type of paper - shouldn't have anything to do with jamming.

hope this helps. probably a tiny piece of paper or toner somewhere. could also be a torsion spring out of position on a flag.

ok lets troubleshoot... lets say the issue is tray 4...
try switching tray 3 with tray 4... if error moved to 3 then something is broken on tray 3... examine it... compare it to tray 3 and find whats missing... if possible fix... if not replace...

if issue did not move then get a flash light and look deep into machine... see if anything is obstructing... could be as simple as a piece of paper... also make sure that the sensor arm isn't stuck or broken... bad sensors can cause this issue...

which leads to my next suggestion.... most trays have a rocker sensor somewhere that tells the copier the tray is closed... if both suggestions previously made did not work then find this rocker arm and trigger it... if it does not work when pushed in all the way then the sensor is bad...


I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

If this is an older unit you may need to check the rollers for wear. After awhile rollers can wear down too smooth to pick up paper.

I've had a similar problem with a client's 8200 printer, and looking at the right hand side of the tray someone had previously put some tape over the topmost 'slot' (above where the green slider goes across).

I put some new tape over the top slot and the 'replace paper tray' message went away.

Admittedly, the tape gets pushed in so I don't know how long it will be before the tape gets dislodged and the error re-appears.

The printer is well out of warranty and they don't want to pay anything to get it fixed... so this solution is fine with them.

Hope this helps someone else out there :-)

plz post a picture!
(I guess you havent broken the paperfeeder because this is quite a huge metal part)