Question about Gateway (5500652) (  5500652) DVD Drive

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ITunes can no longer find my CD burner.

Using a gatewayM-1631U laptop, with windows 7 x 64 home premium edition. (See additional details below).

I use iTunes regularly, and as recently as Xmas 2009 was burning music CDs frequently on my laptop. Yesterday I attempted to burn a CD, and iTunes no longer recognizes the installed CD burner. I have not installed any programs to my computer recently, or made any other changes.

Today I began investigating the issue. I have tried (not in order) the following - and have not solved the issue:
1. Going to the registry editor and deleting the lower and upper filters associated with the H_KEY_LOCAL MACHINE/SYSTEM/CURRENT CONTROL SET/CONTROL/CLASS 4DE3695 ....
2. Uninstall and reinstall iTunes (9.0.2.25)
3. Repair iTunes 9.0.2.25
4. Looked for updates for the drivers (can't find any)
5. Downloading Gearsoft products

I admit that I have not tried Windows Media Player (because I'm committed to my iTunes - I sync with my ipod all the time and listen to it alot).

I also realize I may have made the problem worse by some of my attempted fixes.

Here is the information gathered through itunes diagnostics:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Gateway M-1631U
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 2987488CE609EDAB

Current user is not an administrator.
The current local date and time is 2010-02-05 07:50:22.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon X1200 Series


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

Additionally, the device driver says my DVD/CD unit is: Optiarc DVD RW AD-7563A ATA Device
Anything else you need to help me figure this out?
Could really use help and advice. Thanks in advance.

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try to delete upper and lower filters on the registry,here are the steps

This procedure is to be used as last resort. This is for software issues dealing with the CD-ROM or DVD-ROM drive. This procedure is designed to fix issues after removing Roxio Easy CD Creator but it may help other issues also. This procedure can fix an issue but can also cause issues, so don't use it till last resort before doing a re-install.
Follow these steps

  1. Click on Start
  2. Click on Run
  3. Type in REGEDIT
  4. Click on OK
  5. Click on the plus sign (+) next to HKEY_LOCAL_MACHINE
  6. Click on the plus sign (+) next to SYSTEM
  7. Click on the plus sign (+) next to CurrentControlSet
  8. Click on the plus sign (+) next to Control
  9. Click on the plus sign (+) next to Class
  10. Click on the plus sign (+) next to {4D36E965-E325-11CE-BFG1-08002BE10318}
  11. On the right pane, click to highlight Upperfilters
  12. Right click on Upperfilters
  13. Click on Delete
  14. Click on OK
  15. On the right pane, click to highlight Lowerfilters
  16. Right click on Lowerfilters
  17. Click on Delete
  18. Click on OK
  19. Close the Registry Editor
  20. Reboot the computer

Posted on Jun 14, 2010

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Posted on Nov 30, 2010

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