Question about Gateway (5500652) ( 5500652) DVD Drive
Using a gatewayM-1631U laptop, with windows 7 x 64 home premium edition. (See additional details below).
I use iTunes regularly, and as recently as Xmas 2009 was burning music CDs frequently on my laptop. Yesterday I attempted to burn a CD, and iTunes no longer recognizes the installed CD burner. I have not installed any programs to my computer recently, or made any other changes.
Today I began investigating the issue. I have tried (not in order) the following - and have not solved the issue:
1. Going to the registry editor and deleting the lower and upper filters associated with the H_KEY_LOCAL MACHINE/SYSTEM/CURRENT CONTROL SET/CONTROL/CLASS 4DE3695 ....
2. Uninstall and reinstall iTunes (126.96.36.199)
3. Repair iTunes 188.8.131.52
4. Looked for updates for the drivers (can't find any)
5. Downloading Gearsoft products
I admit that I have not tried Windows Media Player (because I'm committed to my iTunes - I sync with my ipod all the time and listen to it alot).
I also realize I may have made the problem worse by some of my attempted fixes.
Here is the information gathered through itunes diagnostics:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 184.108.40.206
CD Driver DLL 220.127.116.11
Apple Mobile Device 18.104.22.168
Apple Mobile Device Driver not found.
Bonjour 22.214.171.124 (118.5)
iTunes Serial Number 2987488CE609EDAB
Current user is not an administrator.
The current local date and time is 2010-02-05 07:50:22.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon X1200 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 126.96.36.199 is currently running.
iTunesHelper 188.8.131.52 is currently running.
Apple Mobile Device service 184.108.40.206 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (220.127.116.11),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Additionally, the device driver says my DVD/CD unit is: Optiarc DVD RW AD-7563A ATA Device
Anything else you need to help me figure this out?
Could really use help and advice. Thanks in advance.
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Posted on Jan 02, 2017
try to delete upper and lower filters on the registry,here are the steps
This procedure is to be used as last resort. This is for software issues dealing with the CD-ROM or DVD-ROM drive. This procedure is designed to fix issues after removing Roxio Easy CD Creator but it may help other issues also. This procedure can fix an issue but can also cause issues, so don't use it till last resort before doing a re-install.
Follow these steps
Posted on Jun 14, 2010
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Posted on Nov 30, 2010
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