20 Most Recent Gateway (5500652) (  5500652) DVD Drive Questions & Answers


DVD media has several types:

* DVD-R ("write-once-read-many")
* DVD+R ("write-once-read-many")
* DVD-RW ("write/erase/rewritable")
* DVD+RW ("write/erase/rewritable")
* DVD dual-layer ("write-once-read-many")

Some CD/DVD-writing software allows multiple "sessions" (write a bunch of files, do not "close" the disk, much later write a bunch of files), so that you can "add" files to an "open" ("non-closed") CD/DVD disk.

Gateway... | Answered on Nov 13, 2018


Yes, you can back up your data or a disk image your whole hard drive.
Depending the amount of data you want to backup, you can use
CD 700 Mb of data
Single layer DVD 4.7 Gb of data
Dual layer DVD 8.5 Gb of data

Gateway... | Answered on Mar 02, 2013


Hello,
I cant understand what device (laptop/desktop)you are using.
So i will try to present, desktop or the laptop also.

Click on the link
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
And clink on RUN NOW from right side box
It will fix your problem.

It could be a problem with the lens, you shouldtry cleaning the lens, it's already gone bad there is no harm in trying. If you take a little risk can solve.Follow the instruction: Don't panic it's very simply.
  1. When running your pc, open the drawer.>
  2. clean the optical lance
  3. now you can fit to your pc
  4. If it does the same problemplease change the cd/dvd rw because the lance has defected.
  5. HOW TO REPLACE CD ROM e.g. follow link=http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07164&lc=en&dlc=&cc=us&lang=&product=242024

For Laptop http://www.insidemylaptop.com/disassemble-gateway-mx-model-ma2a-series-laptop/

Hope it will help you.

Gateway... | Answered on Oct 05, 2011


Your Dvd drive is bad, it is not getting the data to burn, the laser that does the writing isn't writing the data to the disc. and option B is also depending on what program you are using to burn the dvd's and cd and following the correct steps. If all is good and you followed the right steps to it, then you need to replace your dvd/cd drive,

Gateway... | Answered on Oct 05, 2011


Click start control panel administrive tools computer management device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps

Gateway... | Answered on Oct 05, 2011


Click start control panel system and security system device manager, management, scroll down cd-dvd rom drives you might see a yellow question/exclamation mark ? or a red X right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel system and security scroll to sytem tab you will see device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps you

Gateway... | Answered on Oct 05, 2011


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps you

Gateway... | Answered on Aug 24, 2011


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps

Gateway... | Answered on Jul 19, 2011


Hi lfagiola,

I would like to clarify if what is the brand and model name of your computer and DVD drive?

Thank you for using FixYa.

Gateway... | Answered on Jul 11, 2011


to download your device suitable driver use http://devid.infostep to download drivermy computer manage, device manager, property on device whose driver are not foundcopy device id code displayed on example above sitecopy it and use to download suitable device driverafter download extract and go to update driver whose device are installed

Gateway... | Answered on May 21, 2011


Hi,

Welcome to Fixya. Would like to know if the DVD drive is still detected in Bios Page? Is it detected on Windows? Can you got to bios page and on the main page please check if the DVD drive is on the list so that we can determine the cause of the problem. Please provide the information needed to be able to fix the issue.

Thanks

Gateway... | Answered on May 13, 2011


you might have to physically unplug the leads for this cd/dvd rw then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel administrive tools computer management device manager scroll down cd dvd rom drives if you see a yellow question mark? right click you will have options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Hope this helps

Gateway... | Answered on Apr 30, 2011


Hi There and Welcome to Fixya.

This is classified as a software issue that prevents your system to read/run a disc when inside the operating system. Below is the link from Microsoft to fix this problem :

DVD Drive Troubleshooting

All you have to do is to click on "Run Now" and follow the on screen prompts - just remember to eject any CD that you may have inside the drive.

Please note that if this does not work, then your dvd drive may need to be replaced. You may contact Gateway for replacement/repair options.

Hope this helps and Thanks for using FixYa.

Gateway... | Answered on Apr 14, 2011


Hi There.

Please click on the link below to have this problem fixed. This is an official repair toolkit from Microsoft:

DVD Drive Troubleshooting

All you have to do is to click on "Run Now" and follow the on screen prompts - just remember to eject any CD that you may have inside the drive.

Hope this helps and Thanks for using FixYa.

Gateway... | Answered on Apr 14, 2011


Hi There.

Seems like you're having a software issue that prevents your system to read/run a disc when inside the operating system. Here is the official fix from Microsoft :

DVD Drive Troubleshooting

All you have to do is to click on "Run Now" and follow the on screen prompts - just remember to eject any CD that you may have inside the drive.

Hope this helps and Thanks for using FixYa.

Gateway... | Answered on Apr 14, 2011


No, this doesn't appear to be a DL capable drive.

Gateway... | Answered on Mar 25, 2011


You have to uninstall the driver. Then go to gateways website download the driver and reinstall it.

Gateway... | Answered on Mar 22, 2011


make sure that the dvd drive is getting enough power test all leads that are attached to the dvd drive including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you will have options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


don't forget to vote

hope this helps

Gateway... | Answered on Mar 06, 2011

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