Keep getting "11 load letter in tray 1" message
Are the print jobs being sent to printer all the same page size?
Are they all print jobs sent letter page size and your printers cassettes are set for A4 or something?
Your printer is asking for letter size paper, because any paper it has is not set to letter and document that it is trying to print has been sent as that size.
Check what options you have on print driver on pc as far as Tray defaults, paper type and size settings
Check printer settings via its keypad as to tray defaults, paper size set for each tray and paper type, some printers have paper size switchs on their trays too.
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