HP PhotoSmart - Recent Questions, Troubleshooting & Support


Contact HP for Care at 1-800-585-2494

HP Photosmart... | Answered on May 16, 2019


The printer takes a tri-color cartridge and a black cartridge. So anytime there is an issue with color, replace the tri-color cartridge. As far as using compatible inks, you will not be able to use HP's software for ink levels with compatible inks. This feature will work only with HP ink cartridges.

HP PhotoSmart... | Answered on May 06, 2019


h41140.www4.hp.com/mac_connect/.../Mac_OS_launch_special.pdf
h20000.www2.hp.com/bizsupport/.../Document.jsp?objectID... -
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=72897&lang=en&cc=us&prodTypeId=18972&prodSeriesId=72895&taskId=135

These above website will give you all the advice you need on this issue.

HP PhotoSmart... | Answered on May 04, 2019


No, there is no reset button.
disconnect the pirnter from the computer and the power cord. press and hold the power button for 30sec. connect the power cord, and connect it back to the computer.

HP Photosmart... | Answered on Apr 29, 2019


Try this......

Solution one: Reset the product
Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

HP Photosmart... | Answered on Apr 29, 2019


I like how people give answers that they copied and pasted from a generic prompt system that by the way are completely useless 90% of the time. Anyways if your hp b8550 printer or similar model is giving general error code and everything else works , power start up usb connection, ect. Heres the problem and how to fix it for about $3.00. On the right side of the printer there is a panel held on by clips, pull it off. You will see a small black gearbox. Pull on it lightly, if it feels loose just pull it off and out of the printer because the center gear is cracked. Its very common for this gear to break and its only held onto the rod by compression. Anyways remove the metal clip to expose the gears, there will be three, examine the middle one, if it is indeed cracked, you will need to get a replacement online, it is a hp 15t gear. Once you replaced gear, with power off, move carriage all the way to the right and hold there while pushing gear box back onto rod. Good as new. $3.00 and about 10 min of labor. A child could do it but all these so called experts want to charge an arm and a leg and probably not even fix it.
4_22_2019_1_34_53_am.jpeg

HP Photosmart... | Answered on Apr 22, 2019


Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca

HP Photosmart... | Answered on Apr 20, 2019


The message is not an error message and does not indicate an issue with the product. The message is designed to be an invitation to print photos from a memory card. Follow these steps to insert a memory card into the product. For more information please check the link bellow: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01436439&cc=us&lc=en&dlc=en&product=3194498 Good Luck

HP Photosmart... | Answered on Apr 20, 2019


go to the HP support website and download the support assistant for your printer

HP PhotoSmart... | Answered on Apr 15, 2019


The 3310 parts are not distributed anymore.

This is one of biggest sellers, and does not have any part listed for 3310:HP Photosmart Printer Parts.

The only option is grabbing spares from Ebay, like this one below:

eBay.com.sg: HP Photosmart Printer 3310 REPAIR PARTS

HP Photosmart... | Answered on Mar 29, 2019


I have a hp photosmart c5550 and it won't get the error message that sais carrige jam away help

HP Photosmart... | Answered on Mar 26, 2019


Go to printer in windows and see if it shows your printer. If not unplug USB connector, turn computer off , turn computer on and plug USB in the computer and see if it finds you printer

HP Photosmart... | Answered on Mar 25, 2019


Fill an old black cartridge with hot water and scan and copy something with a lot of black on it. cleaned out my black ink clog after about 12 copies. Put new ink in and it's working fine. Oh yeah, use a syring minus needle to fill lower o-ring on back of cartridge.

HP Photosmart... | Answered on Mar 06, 2019


use a lcd cleaning liquid to clean the head of cartridge then insert them in your printer and then press the power button for 5-10 sec then on the printer it should work!!

warning it can even damage proceede at your own risk!!

HP Photosmart... | Answered on Feb 28, 2019

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