I have an HP LaserJet 2430dtn and recently upgraded the firmware (after an email from HP) and now I have nothing but trouble. I keep getting a service error 49 FFO4. I've tried just about everything, cold reboot, reinstall the firmware upgrade, reboot without network cable, changed the network cable, called HP, etc. HP was a total waste of time, the tech just didn't have a clue! Anymore ideas? Next I'll take out the memory mods and try again. I hope somebody else has an idea. I read on another HP LaserJet, the 4600 series, they said to ''turn off the ram disk'', can't find where my model has a ram disk. thx in advance.
pineworks, thanks for the info. I've done all the above. Aftr an hour or so with an HP Support "Idiot" who have me do all the above after I had told him I already did, he had me do a firmware upgrade (note it was the original fireware upgrade that caused my problems!) After his "help" my printer quite working altogther. So now he said I needed to replace the formatter board, which I did. Bought a brand new board. Firmware on the board is 20070410 08.112.3. Afraid to upgrade firmware on new board, as this cause original problems. Printer works for a while, then I get the same error again. Changed network cables, changes where I plug the cable from the printer in to another network box. Same problems. Reseated the memory mod, won't work without memory mod installed. Memory mod is 64mb and was originally from HP. Any more ideas?pineworks, thanks for the info. I've done all the above. Aftr an hour or so with an HP Support "Idiot"
who have me do all the above after I had told him I already did, he had me do a firmware upgrade (note it was the original fireware upgrade that caused my problems!) After his "help" my printer quite working altogther. So now he said I needed to replace the formatter board, which I did. Bought a brand new board.
Firmware on the board is 20070410 08.112.3. Afraid to upgrade firmware on new board, as this cause original problems. Printer works for a while, then I get the same error again. Changed network cables, changes where I plug the cable from the printer in to another network box. Same problems. Reseated the memory mod, won't work without memory mod installed.
Memory mod is 64mb and was originally from HP. Any more ideas?
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A 49 error is a firmware error, it might be caused by the firmware itself, or by the failure of a printer module.
How to isolate the cause:
- Verify that the problem is not being caused by a specific job, this error can be caused by bad information being sent to the printer. - Power off and remove any installed EIO devices, (JetDirect Cards, Hard Drives), power on and test.
Cold Reset the printer:
- Power off, remove any optional memory, power on and retest. - Power off and reseat any memory and firmware modules on the formatter board, power on and test. - Power off, reseat the formatter board, power on and test.
Check firmware version: on newer machines with flashable firmware upgrade to the latest version. If you are running the latest version reload it, this might fix corrupted firmware. (Some printers have flashable firmware, others use a Firmware DIMM which must be replaced to upgrade.)
If you haven't found the cause yet it's time to start swapping parts:
- Firmware module if it's a DIMM as opposed to being part of the formatter. - Memory if installed, some printers have to have at least one memory module installed to run, and it must have enough capacity to function, in some cases installing a module that does not meet the minimum requirements of the machine will cause a 49 error
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49.FF04 - in older 4xxx printer it mneans a firmware error - try to do:
1. cold reset
2. updaete firmware
3. remove network card from printer and instert it back - or try to turn printer on without it.
4. reinstall the formatter - phisical connection may be not good ( formater is a "cage" that the networc card is inserted)
go to http://www.hp.com for more information
Hi,
I think you are since the dc controller only controls paper movement and nothing else. A 49 error is a firmware error and has many causes from applications, network and just defective formatter. If the errors occurs with the printer not connected to anything, then the formatter would be the logical issue if the firmware has been updated. Keep in mind having a jet direct card in the slot can cause the error, so the only true way to test is with everything removed with the exception of firmware, memory and power. Also keep in mind that if the 4250/4350 series power is derived from the lvps and not the dc controller. Also with this model the embedded jet direct card is known to occasionally have issues. When you upgrade the firmware for the formatter it also upgrades the firmware on the embedded nic card. Again the only true way to test would be to disable the embedded nic card on powerup.
your printer driver is corrupt or the files your printing are corrupt- most 49.xxyy errors are down to software external to the printer. not sure?.
disconnect the printer from all network points and cycle the power - when it is ready perform a path print test ( found under the diagnostics menu on the printer itself ) and you will likely find no errors ( if by some horror of horrors you do get 49.xxyy error then you will need to replace the firmware chip - Very Very unlikely) -
what to do--
remove the printer and uninstall from the workstation - reboot the PC - re install the latest driver for your operating system downloaded from HP website
re connect the printer - print away !!
Normally caused by firmware. This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. Power cycle the printer. Try printing from a different application. If the error doesn't come back, it could have been caused by the other application. If it does return and you are sure that your cables(USB or network) are good, you will probably have to upgrade the firmware.
49.XXXXX ERROR A critical firmware error has occurred.
1. Press Cancel Job to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on again. 3. Go to http: www.hp.com/support/lj2410, www.hp.com/support/lj2420, or www.hp.com/support/lj2430. Click Download Drivers and Software. Check for the latest firmware image version at the bottom of the page. If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update, download the newer firmware upgrade. Not all printer models can receive firmware upgrades. 4. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance.
1. After performing the actions listed in the preceding item, if the message persists when using different software programs and attempting specific print jobs, disconnect all cables that connect the printer to the network or a computer. 2. Turn the printer off. 3. Remove all memory DIMMs and thirdparty solutions from the printer. 4. Remove all of the EIO devices from the printer. 5. Turn the printer on. 6. If the error message disappears, reinstall each DIMM, Compact Flash card, and EIO device one at a time, making sure to turn the printer off and then on again (booting to the Ready prompt) as you install each device. To replace a DIMM, see Appendix D - Printer memory and expansion in the LaserJet 2400 Series User Guide. 7. Replace the DIMM or EIO device that caused the error message. 8. Remember to reconnect all of the cables that connect the printer to the network or computer. 9. If the error message persists, reinstall the firmware with the latest possible firmware upgrade. Go to http:www.hp.com/support/lj2410, www.hp.com/support/lj2420, or www.hp.com/support/lj2430. Click Download Drivers and Software. Check for the latest firmware image version at the bottom of the page. If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update, download the newer firmware upgrade. Not all printer models can receive firmware upgrades. 10. Replace the formatter
Go to http: www.hp.com/support/
lj2410, www.hp.com/support/lj2420, or
www.hp.com/support/lj2430. Click
Download Drivers and Software.
Check for the latest firmware image
version at the bottom of the page. If
this firmware image is newer than the
one installed on the printer and the
printer can receive a firmware update,
download the newer firmware
upgrade.
if this fix does not work try removing memory from machine turn machine on see if issue perssist turn machine off replace memory one piece at a time (if you have more than one installed) testing printer each time if you put in one stick and it works then you put in the second and it doesnt the second stick would be the problem piece.. but usually on this machine upgrading the firmware will solve this issue.
pineworks, thanks for the info. I've done all the above. Aftr an hour or so with an HP Support "Idiot"
who have me do all the above after I had told him I already did, he had me do a firmware upgrade (note it was the original fireware upgrade that caused my problems!) After his "help" my printer quite working altogther. So now he said I needed to replace the formatter board, which I did. Bought a brand new board.
Firmware on the board is 20070410 08.112.3. Afraid to upgrade firmware on new board, as this cause original problems. Printer works for a while, then I get the same error again. Changed network cables, changes where I plug the cable from the printer in to another network box. Same problems. Reseated the memory mod, won't work without memory mod installed.
Memory mod is 64mb and was originally from HP. Any more ideas?
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