Question about GE GSS25JEMWW Side by Side

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GE double door

Freezer has ice on the bottom and have a puddle of water outside the freezer on kitchen floor every once in a while.

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  • Yazdi Jan 28, 2008

    Thanks for the solution - this was helpful .

    Unfortunately was unable to find the hand held steamer in Lowes, HD, Ace, Target or Bed bath and beyond - unable to locate a place that will sell it on line either?

    I removed the ice from the bottom of the freezer and put a small brush thru the drain which did not seem clogged. So far the problem has not been repeated. Keeping my fingers crossed.

    Thanks again!!



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I have the same problem. Water would puddle up on the floor underneath the freezer side on the floor. When I checked the drain at the back, and base of the freezer by looking in the freezer compartment, and I noticed lots of ice everywhere except in the drain hole. I poured a little bit of warm water in the hole and it just sat there. so, not having a thin wire(or a steamer), I found a long stretch of yard trimmer line(green weed-eater type), and fed it about 12 inches into the water/drain hole. The line trimmer line seemed to hit a clogged area and pushed on in another inch, and the water I had poured in earlier went down the hole like I had flushed a toilet! I am keeping my fingers crossed that this solves the problem. Thanks, Fixya!

Posted on Mar 16, 2008

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Your defrost drain is frozen or has algae blocking it its at the back of the freezer behind the evaporator cover. You can see it without removing the evaporator cover. You might or might not see the drain hole because of the ice now you can sit and poor hot water on it till it thaws then get a thin wire and run down the tube till its clear or sit there with a hair drier and thaw it .But if you don't mind a small investment ill tell you the best way to deal with it .Go to Lowe's or some where like that and buy you a eureka model 350 hand held steamer.Trust me it will be one of the best investments you'll ever make. You will find 1001 uses for it besides this and the steam will not damage your refrigerator and all the attachments make it very useful.remove the evaporator cover and take the steamer and melt the ice under the evaporator where the drain pan is. Then you will see the drain hole.Put the curved tip on the steamer an start clearing the drain hole now when you get it melted enough to where the curved tip makes a seal around the drain hole let the steam build then hold down the trigger till you hear it at the back of the refrigerator and your done put the evaporator cover back on then think of all the other uses for that steamer now I told whirlpool about it they tested it and now have it posted on their web siteGE double door - image1.gif that will fix it easy. I hope this is good enough for a four box rateing lol

Posted on Jan 19, 2008

  • robert samples Jan 28, 2008

    i bought mine at lowes cant understand that its easier with one



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