Hi.
Without knowing the model number i cannot give a accurate solution.
Try closing the door harder than normal to see if it will work.
Also while the door ir open press the door release handle a few times -- can you see the door hook moving back and forth freely or does it stick.
(could be a problem in the door catch unit.
If you would like to email me your findings I would gladly price up the parts for you.
Regards
aardvark Repairs
[email protected]
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