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It is most likely that something is blocking the pathway to the grinder. As the Rocky is a direct drive grinder there is no gear that could be broken.
Try to remove the beans from the hopper and inspect the pathway, move the beans that might be under the 'disk'. If that is not working you might have to open the grinder;
remove all coffee beans
unscrew the three screws in the bottom of the hopper
remove the hopper
Now you can see the grinder wheel and tell if it is turning normally.
This might be a good opportunity to give the grinder a thorough cleaning.
Do not soak it in water, just a stiff small brush (e.g. a toothbrush) is the best tool. And perhaps accompanied by a vacuum cleaner :)
If you have been using very 'oily' beans for a long time they might have clogged the grinding wheels.
Removal Step-1: Remove beans that are in the bean hopper without spilling them inside. (Use Vacuum). Step-2: Remove the beans container by removing 3 phillips head screws. Remove the rubber gasket from below the hopper. At this stage the upper burr will be visible. Step-3: Rotate counter-clockwise the outer ring of the grinder assembly (the ring has gears half way around), until the red mark is at the 9 o’clock position, looking at it from the front of the machine. Step-4: Lift the upper burr by using the fins that are on top. Press lightly on the doser adjustment gear, to clear it from the dose adjustment gear. Cleaning- At this stage, the grinding chamber will be exposed. Clean out any crushed coffee in the grinder chamber and the burrs. Use Vacuum and cleaning brush. To Re-Assemble Step-1: With the red mark on the outer ring still at the 9 o’clock position, replace the upper burr back into the grinder. Make sure that the red line (on the upper burr) is at the 3 o’clock position. This position will align the other tabs as well. During re-installation, press slightly on the doser adjustment gear so the upper burr will clear it as it is placed back in. Step-2: With the Upper burr in place, rotate the outer ring clockwise until it stops. The two red marks should be aligned at the 3 o’clock position underneath the doser adjustment gear. Step-3: Replace the soft rubber gasket back on the upper burr. Use the fins to align it properly. Step-4: Slide the doser adjustment gear toward the front of the machine until it stops. Step-5: Before replacing the bean hopper, rotate the grinder adjustment wheel to Zero (0), and the doser adjustment wheel to Minus symbol (-). Place the bean hopper into position on the machine, slightly adjusting each adjustment wheel as you are placing it down in the machine. Once in place, fasten the bean container with the 3 screws. Test each adjustment wheel through the full range of motion. The grinder knob rotates from 0 to 18 and back, and doser knob from Minus (-) to Plus (+) and back. Now position the grinder adjustment knob at Eight (8) and the doser adjustment knob to the halfway point between the Plus (+) and the Minus (-) marks. This will put the machine back to the factory setting. When using for the first time after adjusting the grinder, it may take more than one grinding cycles to make the first cup of coffee.
It fits on top of the grinder and under the bean hopper. There are 4 ridges on the grinder that it fits on and seals the grinder to the bean hopper. Just remove the bean hopper and put the rubber piece on the top of the grinder.
I'm guessing the problem is that the grinders blades, or the parts that do the grinding have become somewhat dull, (opposite from Sharp.) and no longer can get to the beans like it used to.
Cleaning the machine properly might improve its performance.
CLEANING/MAINTENANCE INSTRUCTIONS 1. Be sure plug has been removed from outlet.
2. Beans can be removed from the hopper by lifting off the lid and pouring excess beans out. Hold down the Manual button to cleanout any remaining beans.
3. The bean hopper, bean hopper lid, grind chamber, and grind chamber lid can be washed by hand with hot, soapy water or placed in the top shelf of a dishwasher. Dry thoroughly.
a. Remove the bean hopper by rotating counter-clockwise bringing the selector past grind setting 18, align the arrows and lift up. Make sure the hopper is empty.
b. Remove grind chamber by pulling toward you.
4. Remove the burr grinder, once the bean hopper has been removed, by grasping the metal handle and lifting up. Use the brush to remove grinds or wash by hand. Replace the burr grinder onto the unit and rotate until the piece is fully inserted. Push handle down and replace hopper.
NOTE: The hopper will not attach to the unit if the grinder has not been fully inserted.
5. Wipe body of grinder with a damp cloth.
6. Any other servicing or maintenance should be performed by an authorized service representative.
I would suspect a log in the outlet shute where it goes into the grinds hopper. Clean it out and then turn the hopper to the coarsest setting to clean it out all together. Coarse grinds are a very good cleaner.
Vac out the bean chamber, then remove the 2 or 3 screws and carefully lift the bean hopper off the machine, then continue cleaning the grinder, careful not to lose the gasket around the top of the grinder. When done reassemble and try to brew but do not add beans to hopper as yet. Until you are sure all the plastic pieces are out.
First ignore the numbers on the adjustment knob, lets fix that, with the grinder running turn towards fine as far as you can, then check grind if it is not fine enough, then remove screws in bean hopper and lift slowly until you can turn the knob without it touching the gears and move it towards coarse say #12 or so, then lower hopper so that knob sits on gears and repeat the testing until you get the best shot of espresso. Just move toward finer.
Hi When you put in the outer burr, the redo should be to the front. The outer red dot has to be at the back. Rotate the outer red dot clockwise till it lines up with the inner red dot. Try lifting the burr out to see if it locked in. If it didn't, reverse the process and make sure that you push down on the burr before rotating the outer ring. Move the big knob in the bean hopper to 0 (zero). Put the gasket on the grinder and replace the bean hopper. Once the bean hopper is secure, move the big knob to 8 and you set.
Follow these instructions to put grinder back together...
Items needed to clean grinder
1- #2 Phillips head screw driver
1 Cleaning brush
Remove all beans from the bean hopper, vacuum out any
beans that cannot be scooped out by hand.
Remove the front and back screws and pull off bean hopper
container from the machine. (Note: The rear screw is longer
than the front screw.)
Note: Doser adjustment knob is available only on Vienna
Digital and Vienna Deluxe Rapid Steam.
Place screws in a safe place so that they will not be lost.
Cleaning the Grinder Viennas
Before beginning to clean the grinder please be sure to turn the machine off and unplug it from the wall
socket. Grinder Tip: Using an oily bean will cause the coffee to build up quickly and clog the grinder.
Saeco recommends using a medium to dark colored bean that is not oily.
After cleaning the grinder and then brewing a cup of coffee it may take 2-3 grinding cycles for the machine
to dispense coffee.
Remove the black rubber gasket, then vacuum additional beans or grinds from the grinder area (Fig. 1).
Rotate the outer ring of the grinder counter-clockwise until the red line is at the 12 o'clock position (as
viewed from the front of the machine) or until the red line on the outer ring is 180º from the opposite red
line on inner burr ring (Fig. 2).
Lift the inner burr ring out of the assembly (Fig. 3).
Figure 1 Figure 2 Figure 3
Vacuum out any residual grinds from inside the grinder and clean the grinder burrs using the cleaning
brush (Fig. 5). Clean out the grinder coffee chute using the end of the cleaning brush (Fig. 5).
Remove the drip tray, open the service door, remove the dregdrawer and brew group. Gently pull
down the coffee doser door and brush out any ground coffee that may be inside the chute (Fig. 6).
Be sure that the red line on the outer ring is still in the 12 o'clock position. Place the inner burr ring back
into the grinder making sure the red line on the inner burr is at the 6 o'clock position or 180º opposite from
the red line on the outer ring (Fig. 2). Once the inner burr ring is in place, rotate the outer ring clockwise
until it will not turn any further. At this time the two red lines should be aligned. The grinder is now at the
"0" position. Replace black round rubber gasket (Fig. 7).
Take the bean hopper container and rotate the grinder adjustment wheel to zero (0) (Fig. 8) and the doser
adjustment knob to the minus symbol (-) (Fig. 9). Slide the doser adjustment gear toward the left of the
machine until it stops. (Note: The Vienna Black does not have a doser adjustment knob. Only the Vienna
Digital & Vienna Deluxe Rapid Steam have a doser adjustment wheel.)
Reinstall the bean hopper container being sure to use the LONG screw in the back, then replace the finger
guard using the short screw in the front of the container. Once the bean hopper container has been
reinstalled, rotate each knob through the full range of motion. The grinder knob should rotate from (0) to
(18) and back, and the doser knob from the minus symbol (-) to plus symbol (+) and back.
Place the grinder adjustment knob at the eight (8) position and place the doser knob at the halfway
point between the plus symbol (+) and the minus symbol (-) symbol, or to your preferred settings.
For questions or concerns please contact Saeco Customer Service
at 800.933.7876 or email at firstname.lastname@example.org.
Figure 4 Figure 5 Figure 6
Figure 7 Figure 8 Figure 9