Water is leaking out of the bottom of my machine. I have descaled regularly. Machine still makes good coffee, but it sits on a pool of water after every make!!

Here are some possible reasons why the water in your Lavazza Jolie Pod Coffee Machine leaks out of the machine and no coffee comes out of the coffee pod:

• The water tank is not filled properly. Make sure that the water tank is filled to the correct level. The water level should be between the minimum and maximum marks on the water tank.
• The coffee pod is not inserted properly. Make sure that the coffee pod is inserted into the machine properly. The coffee pod should be inserted all the way into the machine until it clicks into place.
• The coffee pod is clogged. If the coffee pod is clogged, the water will not be able to flow through the pod and into the cup. Try using a different coffee pod or try cleaning the coffee pod.
• The machine is not descaled properly. If the machine is not descaled regularly, it can build up calcium deposits, which can prevent the water from flowing through the machine properly. Try descaling the machine with a descaling solution.
• The machine is defective. If you have checked all of the above and the problem persists, then the machine may be defective. In this case, you will need to contact Lavazza customer support for further assistance.

Here are some additional tips that might help:

• Use fresh, cold water. Stale or warm water can affect the taste of the coffee.
• Use a good quality coffee. Cheap coffee beans can make the coffee taste bitter.
• Grind the coffee beans to a medium-coarse grind. A too fine grind can make the coffee taste bitter, while a too coarse grind can make the coffee taste weak.
• Clean the coffee machine regularly. A dirty coffee machine can make the coffee taste bitter.

I hope this helps!

HI
Decalcifying your boiler: Your boiler uses water that has dissolved minerals in it. Even if it is filtered, there are minerals. Your boiler needs to be decalcified to prevent mineral deposits from damaging it. Why can this damage your boiler? The boilers within these machines are small and narrow and therefore they heat up quickly. They hold a small amount of water (250 ml). Their heating element is in the boiler housing itself. So when you start to accumulate mineral deposit, you take up space. This lowers efficiency for heating. Also the mineral starts to attack the silicone gasket that seals the boiler and soon you have a leaking boiler. Water hardness is measured in numbers from 1 to 4. Number 1 indicates soft water having a few minerals while Number 4 describes water containing the most minerals. Set your water hardness to 4 is my recommendation to keep your boiler in good working order. Descale more often than not enough!
To program the water hardness into your machine, press the scoop coffee button and hold until you get the menu. Scroll through the menu until you come to water hardness. Set your water hardness to the level that your test strip says. Press enter (scoop button). Use the arrows to select the hardness and then press enter. You have programmed your hardness and now the machine will tell you when to descale.
Auto descale: To automatically descale your machine, press the scoop button and hold it down until you enter the menu. Use the arrows on the left to scroll down until you come to Descale. Press enter and the machine will enter the mode to descale your machine. The process takes about 45 minutes. You don’t have to do a thing except mix a full water tank with descaling solution and have a container under the steam wand when your start. If you have a cappuccinonatori on your machine you will need two containers. To start the descaling process, simply turn the steam knob. When the process is over your machine will say “Descale finished”. Remove your water tank and rinse it out. Refill it with fresh water. Replace on the machine and start the descaling process over again to rinse your machine. Go back into your menu and scroll up or down 1 to signal descale and enter. Choose “Yes” and push enter so the machine will tell you when you need to descale again.

On your machine, the leakage is the seals on one of your 2 boilers. One can be fixed the other will have to be replaced depending on which one is leaking.

Hi
Leaking under the machine usually means 1 of 2 things. You have a ruptured hose or your boiler is leaking. Both are repairable. There are 2 types of boilers in the Saeco machines depending on its age. The newer machines have a stainless coiled tube in an aluminum heater. This would probably be a hose. The older boilers were a 2 piece with a gasket that will leak if not taken care of by descaling on a regular basis and done correctly. No excessive heat when descaling. Turn the machine on, then run descaler through the wand by opening the knob for water. Run 8 nozs through the wand then turn the machine off and let it set. Do this until the descaler is gone. The rinse with a tank of fresh water.

Yup, it sounds like you have a leak !  When the spoon is locked in place, the coffee is preventing (blocking) the water from flowing freely, and it simply finds an easier path, through a hole or loose fitting above the spoon... Depending upon your skill level, you may want to have a look inside the machine and you should be able to see where the leak is.  If it's a hole in a pipe/tube, the pipe/tube will probably need to be replaced (maybe it can be repaired...), and if it's a loose fitting, you can try to tighten it.  It might have come loose due to the vibrations from the pump. Another possibility is that you have a lot of scale built up in the system.  If you've never descaled your machine, you should do so regularly using coffee machine descaler or "CLR" available at hardware stores.  If you've ownded your machine for a while and never descaled it before, run the descaler 4 or 5 times to give it a good cleaning and then do so according to the instructions (I do mine every couple of months but I don't use my machine every day).  If you use unfiltered tap water, the scale will build up more quickly, specially if your local water is "hard".  Consider using filtered water to reduce the buildup of scale.

I rang Saeco service centre about my leaking water tank and they posted me a new tank - no questions or need to return the faulty item. I believe there may be a bad batch of tanks which leak because of faulty valves.

Hi
More than likely the boiler is leaking from improper descaling. Seals do not dry out but they will become hard and brittle if you descale while the machine is hot. I would say you need your boiler replaced. Another thing that will make your boiler leak is not descaling it on a regular basis.

my machine did the same.... i just descaled it and gave all the parts a really good clean and it seemes to solve the problem

There is descaling and then there is descaling.

We have written a good article on how to descale saeco coffee machines which you may find useful.

Try a really heavy descale - use the recommended dosage of descale powder or solution in 3/4 the recommended quantity of water.

Run some coffee through the coffee side of your machine, then the water/steam side of your machine and then allow to sit for a good five monutes before repeating.

Do this until the solution no longer comes out with a greenish tinge and then flush both sides with fresh water.

Make you use on filtered water or an in tank filter in your machine.

If this doesnt work it's off to your saeco service center.

Paul from Coffee Shrine for Saeco Coffee Machines

I had the same problem. The water was coming from the front door switch inside top right. I followed the water and turns out the part that needed to be replaced was the steam valve body. #48. http://www.shop.partsguru.com/images/1208344975339-771025787.jpeg and link http://www.shop.partsguru.com/images/1208344975339-771025787.jpeg after I changed it the pool of water under the machine stopped. I hope this helps.