HI
Decalcifying your boiler: Your boiler uses water that has dissolved minerals in it. Even if it is filtered, there are minerals. Your boiler needs to be decalcified to prevent mineral deposits from damaging it. Why can this damage your boiler? The boilers within these machines are small and narrow and therefore they heat up quickly. They hold a small amount of water (250 ml). Their heating element is in the boiler housing itself. So when you start to accumulate mineral deposit, you take up space. This lowers efficiency for heating. Also the mineral starts to attack the silicone gasket that seals the boiler and soon you have a leaking boiler. Water hardness is measured in numbers from 1 to 4. Number 1 indicates soft water having a few minerals while Number 4 describes water containing the most minerals. Set your water hardness to 4 is my recommendation to keep your boiler in good working order. Descale more often than not enough!
To program the water hardness into your machine, press the scoop coffee button and hold until you get the menu. Scroll through the menu until you come to water hardness. Set your water hardness to the level that your test strip says. Press enter (scoop button). Use the arrows to select the hardness and then press enter. You have programmed your hardness and now the machine will tell you when to descale.
Auto descale: To automatically descale your machine, press the scoop button and hold it down until you enter the menu. Use the arrows on the left to scroll down until you come to Descale. Press enter and the machine will enter the mode to descale your machine. The process takes about 45 minutes. You don’t have to do a thing except mix a full water tank with descaling solution and have a container under the steam wand when your start. If you have a cappuccinonatori on your machine you will need two containers. To start the descaling process, simply turn the steam knob. When the process is over your machine will say “Descale finished”. Remove your water tank and rinse it out. Refill it with fresh water. Replace on the machine and start the descaling process over again to rinse your machine. Go back into your menu and scroll up or down 1 to signal descale and enter. Choose “Yes” and push enter so the machine will tell you when you need to descale again.
On your machine, the leakage is the seals on one of your 2 boilers. One can be fixed the other will have to be replaced depending on which one is leaking.
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