Question about HP P2360AA Keyboard/Mouse

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HP Keyboard and Mouse Not Working

I have a brand new HP and the keyboard and mouse provided with the unit do not work; however my old wireless mouse and keyboard seem to work fine. Any ideas as to what is going on?

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Install the utility program of that new HP KB n Mouse

Posted on Jun 17, 2009

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1 Answer

Why does my brand new, just unpacked wireless Logitech wireless keyboard and mouse (unit mk550) doesn't work? When I received the unit, both off/on switches were on. The keyboard was 'dead' nothing


You can change the batteries, then push the connection button on the back of the keyboard, also, download the logitech software to help get it set up.

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It is possible the mouse needs new batteries or needs to be charged.

Try replacing the batteries to see if the mouse starts working.

If that does not work then try re-inserting the wireless receiver into a different USB slot.

Please rate this if you found it useful.

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Can I use a new MS wireless mouse to replace my existing MS wireless mouse. Currently my mouse and keyboard connect together on the same wireless USB device. Could the new mouse be detected and be used...


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I use a Microsoft Wired Keyboard...
But Best of luck.

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If you have both sets of keyboard and mouse plugged in, turn off the computer and remove the old mouse and plug in the new mouse. Reboot and if necessary use the keyboard to login. Once windows is loaded let it detect the new mouse and then shut down again. Take out the old keyboard and reboot. You should now be able to use both new pieces without problems.

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1 Answer

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Hi there
Remember to check the batteries and press the connect buttons underneath the keyboard and on the mouse or mouse docking station

post back if no results

Kind regads

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Keyboard stopped working after installing mouse


Apparently your issue has been resolved, as there has been no additional information posted, and so this issue should be closed. If not, please feel free to post back for additional assistance. Thank you for using and rating FixYa.

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if you have a disc for the new items ,install first,shut down pc, then take the old mouse & keyboard off connect the new wireless ones before rebooting
you may need to sync the mouse & keyboard by holding in the small little button on each item and the reciever unit untill the lights come on indicating it is recieving the signals from both mouse & keyboard.if this does not work put the old mouse back in reboot then go into control panel / mouse, and sellect wireless mouse ,turn off the pc plug the new mouse back in then boot up

good luck
Terry

Mar 09, 2008 | Computers & Internet

1 Answer

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Have you tried re-setting the frequency for one of the devices? simply click the button on the infra-red unit then click the button on the back of keyboard and notice the infra-red unit stopped scanning.

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Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

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