Question about Brother MFC 6490CW InkJet Printer

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Black ink will not print (new out of box).

Why does my black ink not work. I have cleaned multiple times. Replaced the cartridge and still it will not print. There appears to be ink on the nozzle when I take it out of the holder. New Brother MFC-6490CW. Followed installation instructions. Never got black ink output on any test pages. Cleaned 5 times. Tried to do a black and white photocopy and output page was completely blank. No error messages.

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If cleaning doesn't work you should talk to your retailer or Brothers support. Don't think they can expect you to use up all ink cleaning cartridges when the machine is straight out of the box..

Posted on Jun 02, 2009

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