We have two of these fax machines in two separate rooms in our office suite running off same AT&T phone system, each unit using its own specific phone line. We moved to this new office location a year ago. One of the fax machines will sometimes print a full page and other times will only print partial pages resulting in documents havint to be sent to us several times by our customers. We switched the fax machines around and we still have the same problem in this one room. It looks as if the phone line is dropping part of the transmission, but our AT&T rep says this not the problem and it must be the machine, but our maintenance group, Systel, said it is not the machine. Anyone else ever have this happen?
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ou may have inadvertently changed it from "Auto Fax" to "Manul". From the Xerox knowledge base website at:
Print the fax received in manual mode by:
When a fax is received, your machine sounds the ringer. Then you will hear a fax tone. Press On Hook Dial and then Start Copy/Fax. The machine prints the fax and returns to Standby Mode when the reception is completed.
To change back to "Auto Mode", follow the instructions at:
Ok what the error means is that you have used the fax to print so many pages. The image drum is what actually creates the image that gets printed. These are rated for so many pages.I think it is about 10,000 pages on this unit. The fax (and printers and copiers) simply count the number of pages and then when they reach the limit you see this error. Sometimes the print quality looks pretty goof but usually you can see some spots or rough print or fuzzy bits and so on. What you need to do is replace the image drum.
Here is the important bit. You can buy a replacement image drum for about $75 from several sources aside from Panasonic (Amazon, Office Depot, Staples etc) however a new replacement is only worth $120. So if you can change it yourself (it is pretty easy to do, almost identical to the toner cartridge replacement) then it may be worth doing. If you have to call someone in by the time they add labour on top you could have saved some money and just buy a new unit.
If it's out of ink, it would remain in sef test mode until it's able to print a report. Make sure the unit is plugged in and check the ink cartridge(s). This may have been the problem that initiated running the self test all along. Post back with any other questions or comments.
Nope this machine needs a dedicated analog fax line it does not work in a digital telephone system.But if you are in a very small office with a few staff. you can get your telephone people to tap off a line off the demarcation block that comes into your telephone room for your fax.