Knob is broken to turn the platen roller

CLEAN ROLLER WITH GOOD CLEANER, ALSO IS THE PAPER HELD IN TIGHT, IF NOT THE PAPER PAN WITH ROLLERS UNDER THE PLATEN IS UNHOOKED, DIRTY OR THE PAPER RELEASE LEVER UPPER RIGHT MAY BE OUT OF POSITION.

on either end the platen roller has collars, some you can sqeeze and lift the roller out.some have release and turn type mechanism. under the platen roller there are several smaller rollers . 6 to 8. inspect this area for foreign debris. clean with 70% alcohol. reseat the platen roller and test.Platen will lock in if not its in that latch.the worst case is you have a broken gear.

If this is a mastertype 3 the platen knob probably needs replaced. We have themin stock 15.00 includes shipping

**** O'Reilly
216-269=3918

I googled the part on the internet and saw a number of them available. I only looked at the first few results and found them priced from around $12 to $30 . Amazon had the widest price range. If you google "Nakajima Platen Knob" a number of results turn up. The Nakajima's were made by Swintec (or vice-versa) so the Swintec platen knobs are interchangable.
Hope this helps

I wish I had one in front of me, but I don't. Brother used two ways of holding the Platen (big black roller in place. Open the top cover and look at the frame where the platen is held. You will likely see plastic clips holding the axial that runs through the platen (85% of brother machines have clips), or you will see that the axial runs directly through the frame. If you see clips just squeeze the tabs and lift up. Note which side has the gear, so that it is reinstalled the same way. If you don't have clips you will need to loosen the Allen screws holding the knob to the platen roller, and the roller will lift right out. If the label left any of the rollers sticky they must be completely cleaned before reassembly, Goo-Gone is a good product to remove gummy labels.

Best of luck, Ron

I have one in my hand, it's 10.00 including shipping. If you send us a check we will ship it.

DickyO
Cleveland Business Machines
2327 St. Clair Ave.
Cleveland, Ohio 44114
216-241-0027

You can go to the Swintec web site and order these. http://www.swintec.com/swintec/spellproof.htm

To the right, below the platen roller knob, there is a silver lever. It can only be depressed (locked) when the platen is in the central position Raise the lever to release the roller.

The paper release lever may be in the release mode. try holding the left platen knob and pulling lightly on the paper is should not allow the paper to move freely, if it is ok try holding the left knob and turning the right knob in the direction you would to turn the paper in it may have come loose if so turn it all the way back in do not over tighten it your machine does not click when the platen is turned it uses electronics to hold the platen on line.

Make sure the knob for the platen (roller) is tight. Hold the roller and turn the knob to tighten.