My Cross pen fell with the pen tip rolled out and now when you put pressure on the pen tip to write something, the pen tip goes up into the pen housing which make it unusable. Can I fix it somehow myself or does it need to be mailed in to Cross?
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Re: my Cross pen fell on the floor and won't work
Was it a ball-point or ink pen tip???
if it is ball-pint. then all you have to do is get a refill cartridge from any of the office supply store or specialty shop.
if it is a fountain pen tip, then you have to send it back to cross for repair.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Try hitting the pen head into your hand 5 times. Do the same with the
eraser ( do it pretty hard but not too hard. I hurt my hand with the pen
tip a LITTLE so you can gauge it by that). The humidity in the air
causes the pen pressure to stick apparently. I had the same problem and
this made it work. You should try and clean it too but if you don't want to take the pen apart this is the way to go. i hope this helps.
Ok so I called costumer service because mine was doing the same thing. Apparently the pressure sensor in the pen is stuck down. What you do is remove the pen tip with tweezers, blow in the open end of pen, then tap the pen (open end down) in a table to get any debris out of there. Then just put the tip back in and give it a try. That did the trick for me. Hope this helps.
I do not think that you have to replace anything yet. But do uninstall the pad and after a reboot, reinstall it. This way you would obviate the damage caused by any virus or SW malfunction. Such things do happen sometimes.
In the Control Panel for the pen, hold down CTRL (PC) or ALT (Mac) and click on the About button to open the diagnostic screen. Look at the value for "Pressure" on the right hand side - this should stay at 0 until the pen is brought into contact with the tablet.
If it shows a high value (above 50), then you pen may be defective and, if in warranty, will be replaced. A half hour ago, my pen gave a value of 220 and, being well out of warranty, cannot be replaced for free. However, it now gives a value of 0 and works perfectly. The solution? I bashed it (side on) on the table top and against the flat of my hand for about 10 minutes as per a low-tech solution on the Wacom-Europe forum. With each series of smacks, the pressure fell toward 0. If you can't get it below about 60, it may still be okay as there is a pressure offset control in the diagnostic panel that goes up to 59.
Well... I contacted Wacom support and the guy who write back recomended me to change the nib, to turn 3 times the eraser and to hit 4 times with the pen onto your palm hand...
Of course I didn´t do anything like that, I mean, what´s that??? An spell of some sort (or what)???
But what I did was the following (MAC-OS user):
-Enter to the pen tablet options on your preferences
-Switch the sensitiveness of the pen to the hardest
-Run an app that work´s best with your tablet and make some lines to check if at least in this mode the pen works
-Return to your tablet preferences and adjust at your best
I can´t explain why but my stylus is working fine again...
hope someone find this useful...
I got the same problem and have just solved it.
I disassembled the pen and removed plastic sting that connects eraser cap and sensor (I've found that it fell down and stuck in the "click mode" when the pen was held upwards). Then reassembled it successfully.
The eraser won't work, but you will get a spare sting instead :)