Below is the manufactures website where you may get help. The site requires one to apply to get on the site. The below statment was taken from their site.
http://www.orion.ns.ca/
Support
No product leaves our plant without first passing Orion's high standards of quality assurance tests. We bake them, we freeze them, we submerge them and shake them before they go out the door. Orion's products are also throughly tested in the field by our in-house Research and Development and Technical Support teams. If you are in the field and need assistance we provide FREE 24 Hour support for all of our products. You talk one-on-one with an expert who uses and works with Orion's equipment everyday. Our equipment is easy to use and install. When your budget, manpower, or time is limited, we can work with you to provide the right solution for your individual needs.
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i bought my toshiba RC-3910 as an ex-display model and did not receive a manual to go with it to look up my problem.
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