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Anonymous Posted on Apr 25, 2017

Maytag Neptune washer (mah3000aww) won't start

I did the r11 and q6 fix and the bearing replacement years ago. Everything has worked well since then. Just recently the washer won't come on at all. Just to clarify, this isn't the 5 second stop problem. It won't come on at all. The light inside will come on when the door is open. I checked the r11 and q6, and they are fine. I verified power is getting to the machine. 123v. The door is definitely closed, and I've tried pushing the button with my finger. Still no luck. I don't know what else to check/try. Any thoughts?

  • 2 more comments 
  • Anonymous Aug 11, 2012

    Motor control board fuse is still good. R43 looks fine too.

  • Anonymous Aug 11, 2012

    I just noticed that if I put the timer knob into the rinse cycle area and hold the "START/STOP" button down, it runs until I release the button. It won't stay on without me holding the button, the "ON" light never comes on, and it won't do anything if the timer knob is not on the rinse cycle area.

  • Anonymous Aug 13, 2012

    I was reading some info on more recent models of Neptune washers that have digital displays, and I found something about an "LR" (locked rotor) error involving the motor. Are the symptoms of that problem similar to mine? Could it be that my motor is bad and I just don't have the digital display to tell me so? How would I check?

  • Kate Yuan
    Kate Yuan Apr 18, 2019

    Did you find the issue? My washer is having exactly the same symptoms.

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1 Answer

Max Fowler

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  • Contributor 20 Answers
  • Posted on Apr 26, 2017
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IT IS THE DOOR AND SPIN SWITCH AT THE TOP OF THE DOOR IN THE CENTER THERE IS A KIT THAT REPLACES BOTH SWITCHES AND LOCK . IF THEY ARE BLOWN IT MAY HAVE CAUSED THE CONTROL BOARD TO BLOW A RESISTOR .TO CHECK THIS TAKE THE SCREWS OUT OF THE TOP OF THE PANEL OPEN IT AND INSPECT THE CONTROL BOARD AT THE RIGHT CENTER OF THE CONSOLE. LOOK FOR A BURNED OUT RESISTOR JUST OVER THE BOTTOM LEFT PROCESSOR YOU SHOULD SEE IT CLEARLY IF IT IS BURNED OUT IF SO YOU MUST ALLSO REPLACE THAT .IF YOU DONT THE NEW SWITCH KIT WILL BURN IT OUT ALLSO ...

5 Related Answers

Anonymous

  • 447 Answers
  • Posted on Jan 18, 2008

SOURCE: Maytag Neptune m/n MAH3000AWW burnt R11 resistor

STOP
There is a short in the door lock (very, very common problem )
Go to ebay and search neptune washers and im sure youll find a site i was selling a kit to repair this. If you cant find it let me know ill look .

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Anonymous

  • 27 Answers
  • Posted on Jun 14, 2009

SOURCE: Maytag Neptune MAH5500B stopped suddenly - no power or lights

Control Panel is bad, need to replace

Anonymous

  • 1 Answer
  • Posted on Jul 07, 2009

SOURCE: Maytag Neptune washer front load- Can't open the door

Take out the bleach and softener tray (it just lifts out, angle it a little) and unscrew the 4 bezel screws and take out the bezel. You will find a red or green plastic pull line that is supposed to release the door. You may have to "man-handle" the door a bit and pull hard on the line before it will release. Once you work on the door release mechanism (I had to replace the wax motor again, even though it was the "upgrade" black plunger type) I recommend shooting a little silicon spray on the white plastic moving parts of the locking mechanism to get them to move more easily.
This is true on a Maytag Neptune MAH3000AWW front loading washer. Mine is 11 years old, and had the initial wax motor work done at 7 years.

Doug Camburn

  • 122 Answers
  • Posted on Jun 15, 2010

SOURCE: Maytag Neptune MAH4000AWW washer door will not unlock

check the spin enable switch. there is a seperate switch for the lock light and spin enable. if the actuator doesn't extend fully it won't hit the switch. or the switch is bad. It's located in the door latch assembly.

Anonymous

  • 15935 Answers
  • Posted on Sep 10, 2010

SOURCE: Maytag Neptune Washing Machine won't drain

If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, hereā€™s the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Hereā€™s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you donā€™t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure thereā€™s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT ā€“ DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select the following on the operator console ā€“ DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). ā€œC00ā€ will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.


NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.


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Related Questions:

0helpful
1answer

Neptune washer mah3000aww skips to spin cycle and wont drain

It sounds like the "repaired" main control board is still the issue with it being intermittent.
1helpful
1answer

My maytag MLE2000AYW will not lock, how hard is it to replace or fix?

I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.
1helpful
1answer

My maytag neptune MAH3000aww washing won't go into

most common issue with these is the door lock assy. You need to remove the control panel and check the R11 resistor on the board most likely it will be burnt. This was a common issue a few years back. If the R11 resistor is burnt you need to replace the door lock AND control board or your problem will occur again.

Hope this helps _MJ_
0helpful
1answer
0helpful
2answers

Maytag Neptune MAH4000AWW

if r 11 is bad you should really check the bearing on the tub you will probably find it to be bad or going bad causing the moter to pull more amps causing r 11 to burn out.
0helpful
1answer

Machine keeps tumbling after wash cycle is completed.

Make sure that the replacement R11 is in fact connected to pins 1 & 2 of the Q6 triac. If the copper trace on the backside is open on either leg of the R11 to the Q6 then the wax motor will stay energized and that will cause the tumbling after the wash cycle.

See www.neptunehelpsong.com for a new funny song that explains the Maytag Neptune door latch wax motor issue.
0helpful
2answers

My Mother's Maytag Neptune front load washer has water left under the drum after the final spin cycle. I am not sure that this is normal. Please advise.

This is normal to hear water sloshing under the drum when machine is done washing and you spin the drum. This is part of their water balance method to help spinning procedure. I called a Maytag repair shop and they helped with my question.
5helpful
5answers

Maytag neptune mah3000aww

re original issue, see if R11 is burned. if so, need to change R11 resistor and associated triac, and probably wax motor so it won't do it again. temporary fix just cut out R11, door won't lock. if your model won't spin that way, depress actuator for microswitch from door wax motor. instructions on web.
0helpful
1answer

Spin issue with first model of washer maytag neptune

I think you have what's known as the "R11 and Q6 Problem".  The quick and costly repair method is to replace the circuit board.  The less expensive way is described at this Web site: 
http://members.shaw.ca/gavb/index.html.  I followed the steps for replacing the R11 resistor and the Q6 Triac on the circuit board and ti solved my no-spin issue.

The vendor that I used is Unicorn Electronics located at http://www.UnicornElex.com/.

Here are the parts that you need:

NTE5657 Triac-600VEM 0.8A
Item #: 49-6272
Price: US$3.63

3.9K Ohm 1/4 W Carbon Film Resistors 50 Pack Item #: 10-8086
Price: US$1.99
0helpful
3answers

MAH3000AWW

Replace both the main control board and the wax motor. This sounds like a computer chip malfunction

As far as the squeak, make sure it is not the bearing located at the back of the tub under the large pulley.
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