The HP product repeatedly turns off.
When low-power problems exist, the product might turn off repeatedly. Low power is a common problem in many home offices because of the number of electronic devices concentrated in one area.
Solution one: Press and quickly release the Power button
Follow these steps to turn on the product correctly.
Remove any memory cards or USB drives from the HP product.
Press, and then quickly release the Power button ( ) to start a Power On/Off cycle. Do not hold down the button .
Figure 1: Press and quickly release the Power button
If you press and hold the Power button too long, the product might turn on and then turn off without restarting. The product might also appear to be turned off in Powersave mode. In either case, press, and then quickly release the Power button (
) to turn on the product.
Solution two: Check the electrical connections and outlet
Follow these steps to make sure that all the power systems work correctly.
Solution three: Make sure that other devices are not causing the issue
Unplug the power cord from the electrical outlet, or the power strip or surge suppressor.
The power cord detaches from the power module. The term power supply refers to both the power module and the power cord.
Carefully inspect the power supply for visible damage.
If the power cord or power module shows any damage, contact HP to replace the power supply.
Disconnect the power supply from the back of the product.
Wait at least 30 seconds, and then plug the disconnected power supply into an electrical outlet. Do not use a power strip or surge suppressor.
If the green light (LED) on the power supply does not light up, contact HP to replace the power supply.
Reconnect the power supply to the product.
Press and quickly release the Power button ( ) to turn on the product.
If the product still does not turn on, connect the product to an electrical outlet in another room, and then quickly press and release the Power button ( ) to turn on the product.
If the product turns on , the electrical outlet in the original room caused the issue.
If the product still does not turn on , continue with the next solution.
Follow these steps to make sure that devices plugged into the HP product are not causing the problem
If the parallel and universal serial bus (USB) ports of the HP product have other devices plugged into them, unplug those devices.
Press the Power button ( ) to turn on the HP product.
Monitor the HP product to see if it turns off again.
Solution four: Service the product
If these steps resolved the issue , there is no need to continue troubleshooting.
If the issue persists , see the next step.
If you have completed all the steps listed above and are still experiencing a problem, service the product.