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You need to use the Sansa Media Converter to convert the photos to a format the Sansa can handle. If you don't have the SMC, you can download the Windows version from http://www.megaupload.com/?d=3IPZO6Q0
If you select the load photo option it may give you a list of file formats, the same with the "save" option.
These will be correct file formats. Look around for any photo's that came with it too.
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