My sansa is stuck on the finalizing update. i added a few songs and deleted some and now it wont play all it will do is show finalizing update and it appears to have frozen. the words are not flashing or scrolling across the screen or anything. what do i do?
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Re: sansa stuck on finalizing update
Remove the battery for at least 3 minutes and then put it back in.. be sure it''s fresh and fully charged
2. VERY IMPORTANT...Turn the "Hold button" ON.. (slide it to the right)
3. Now, plug it into the computer, it would be better if you used a USB 2 port that is located on the back of the computer (it''s on the motherboard) 4. Go to "MY Computer" and see if it shows up as a "Removable disk" 5. If it''s there, then reformat it to ...FAT32...not FAT.if you need help with reformatting let me know. EDIT* When I called Sandisk on 1-3-07, the tech I spoke with instructed me to reformat to FAT32. Now (2-14-07) I get this from them..."(select "FAT" if the capacity of your Sansa is less than 2GB. For larger players, select "FAT32"). I found I lost a few megs when I formated to FAT32 on my m240, but didn't notice any other difference.
6 Unplug it and let it finalize. Give it lots of time. 7. Return the "Hold button" to off.
I hope that help
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Freezing up while playing songs Check and see if there is a boot file in any of the folders on the player use the Explorer to check Check both MTP and MSC modes and unhook your player Recovery Mode: download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa. http://www.youtube.com/watch?v=_95hLqZxCHc&feature=related here is a link to a kid showing you how to goto recovery mode. Update software from this link.. (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) and install the software before you recover Delete songs and Format (Helps with try to delete BAD TRACKS and folders that will not delete(Some ripped CD folders).. Go to my computer scroll to sansa or your MP3 player and open the music folder and open each sub folder and delete Songs manually then delete the folders them selfs then format a couple of times hope this works
When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
I had this same problem. What I ended up doing was going into My Computer into the device itself and seeing what showed up. It appears a few new songs I popped on there the day after were appearing but nothing else. I deleted all the files, unplugged it from the computer and let the library update, old songs were still playing. Plugged it back into the machine and voila they showed up.
Could you tell me exactly what the error says inside windows media player? before you reply back update the firmware on your device...You can go site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
Follow this link - it explains how to update your player's firmware
Hopefully this should solve the problem.
if you need the user guide find it here;
I Hope this helps :)