Scanner issues when i connect my power chord the power light turns on for about 3 seconds and then turns off. Next, the printer starts to configure itself, and the scanning bar begins to bang up against the right wall of the printer. eventually this stops, but no matter how many times i press the power button, the printer won't turn on. The display still reads "dell aio 922" and the scanning bar stays lit, but i cannot copy or print anything

he HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:

• Scanner failure, power off and on
• Scanner System Failure
• Scanner failed, cannot make copies or fax
• Scanner failure. Unable to scan, copy, or send a fax
• Scanner failure, cycle power

Additionally, the scanner bulb might not turn on during scanning.ry the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.Solution one: Check the scanner lightFollow these steps to check the scanner light by making a color copy of any document.

1. Load plain white, unused, letter size paper in the paper tray.
2. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
3. Make a color copy.
4. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely CAUTION:Do not look directly at the scanner light.The scanner light should be visible under the scanner glass to the right or left.Figure 1: Scanner light visible underneath the glass
   1 - Area where scanner light is visible2 - Scanner glass
   • If the scanner light does not turn on when the scanner mechanism moves across the scanner bed, continue to the solution to reset the product.
   • If the scanner light turns on , continue with the next solution.
   Solution two: Check the power connectionFollow these steps to troubleshoot the power connection.
   1. Press the Power button ( ) to turn off the product.
   2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
   3. Press the Power button ( ) to turn on the product.
   4. Load plain white, unused, letter size paper in the paper tray.
   5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
   6. Try again to make a color copy.
      • If these steps resolved the issue , you do not need to continue troubleshooting.NOTE:If the product works properly when plugged directly into a wall outlet rather than a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage for the product to work properly.
      • If the issue persists , continue with these steps.
   7. Press the Power button ( ) to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
   8. Press the Power button ( ) to turn on the product.
   9. Try again to make a color copy.
   • If these steps resolved the issue , you do not need to continue troubleshooting.
   • If the issue persists , continue to the next solution.
   Solution three: Reset the productFollow these steps to reset the product.
   1. Press the Power button ( ) to turn off the product.NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
   2. Disconnect the power cord from the rear of the product.
   3. Unplug the power cord from the electrical outlet.
   4. Wait 30 seconds.
   5. Replug the power cord into the electrical outlet.
   6. Reconnect the power cord to the rear of the product.
   7. Press the Power button ( ) to turn on the product.
   8. Load plain white, unused, letter size paper in the paper tray.
   9. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
   10. Try again to make a color copy.
5. 
   

turn on the printer then try to move it manually..
if it does not work turn it off and try to move the carrriage manually.
still does not work then do following steps...
1) connect printer directly to wall
2) remove the power chord from back of the printer and then press and hold down power button for 30 sec. release the button and plug in the power chord..
3) if still it does not work out then unplug the power chord from the back of the printer.. press and hold the pound(#) and number 6 key together. then without releasing the button plug in the power chord.. once the power chord is plugged in release the buttons.. the printer would align .. if still it does not work then replace the product as it is an issue with the carriage

Hi,

I always advice my customer to follow below steps if a vertical line are encountered while scan or copy.

SOLUTION ONE: Reset the All-in-One

Power Reset:

If there is static interference, or loose connections with the product, this can result in bands or lines in

the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.

1.Make sure the product is powered on, and then disconnect the power cord from the product.
2.Disconnect the USB cable from the product, and then disconnect it from the computer.
3.Reconnect the USB cable to the computer, and then reconnect it securely to the product.
4.Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
5.Reconnect the power cord to the product.
6.Press the Power button to turn on the product.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next reset.

Partial Reset

1.Remove the power cable from back side of the printer while its ON.
2.Press and hold "#" and "3" button, while holding them both insert the power cable and release the button after 10 seconds.
3.If printer turns OFF, press power button to turn it ON.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next reset.

Semi-Full reset

1.Remove the ink cartridges.
2.Remove the power cable from back side of the printer while its ON.
3.Press and hold "#" and "6" button, while holding them both insert the power cable and release the button after 10 seconds.
4.If printer turns OFF, press power button to turn it ON.
5.Insert the ink cartridges.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next reset.


NVM Reset

1. Remove the ink cartridges.
2. Remove the power cable from back side of the printer while its ON.
3. Press and hold "OK" and "Cancel" button, while holding them both insert the power cable and release the button after 10 seconds.
4. If printer turns OFF, press power button to turn it ON.
5. Insert the ink cartridges.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next Solution.


SOLUTION TWO: Clean the product and make a blank copy

If the scanner glass or the white underside of the lid has debris, this can slow performance and affect copy

and scan quality. To resolve this issue, clean the All-in-One.
Before you begin, gather the following materials:

*Several clean, soft, lint-free cloths
*Mild glass cleaner

1. Press the Power button ( ) to turn off the product, and disconnect the power cord from the product.
2. Open the scanner lid.
3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
CAUTION:Do not spray the glass cleaner directly on the glass to avoid damaging the scanner.
4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
5. Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
NOTE:Do not use tissues that can leave fiber residue.
6. Clean and thoroughly dry the small strip of glass to the left of the scanner glass, and then clean and dry the white plastic strip on the left underside of the scanner lid.
7. Close the scanner lid.
8. Reconnect the power cord to the product, and press the Power button to turn on the product.



If the issue persists, please service the product.


Thanks & Regards
Rizwan

connect the printer directly to wall outlet then disconnect the power chord from the back of the printer press the on button on the printer for 10 times reconnect the power chord back to the printer.
try printing

as you have cleaned the scanner glass..try these steps..
1)connect the printer to the wall outlet..
2)then try to make a copy..if you get lines..then go to next step..
3)unplug the power chord..press and hold OK and CANCEL button together..while pressing the buttons plug in the power chord..
4)after you plug in the power chord do not release the button till the screen goes blank..once its blank release the buttons and then turn on the printer..
5)try to make a copy..its still the same..it is a hardware issue..machine should be replaced
6)Call HP who would give u a rebate on old printer & replace it with brand new printer.

first try to make a copy and check if you get the same error message..
if you get the same error message..try these steps..
1)connect the printer directly to the wall outlet..and try to make a copy..if you get the same error message..then go the next step
2)unplug the power chord from the back of the printer..press and hold OK and CANCEL buttons together..
3)while pressing these two buttons plug in the power chord to the back of the printer..after you plug in the power chord do not release the buttons untill the screen goes blank..
4)once the screen is blank release the buttons and turn ON the printer..
5)wait for the printer to complete the initialization..
6)then try to make a copy and check if it is copying successfully..
if not machine should be replaced because scanner bulb is not getting enough power or scanner bulb is gone bad..
please try these steps and let me if the solution has worked

as you are getting the error RESET POWER..
turn off the printer..unplug the power chord..connect the printer directly to the wall outlet..and then turn on the printer..if you are still getting the same error message..perform these steps..
1)unplug the power chord from the back of the printer..
2)press and hold the ON button..while pressing the ON button plug in the power chord to the back of the printer..
3)after you plug in the power chord do not release the ON button for 30seconds..
4)after 30seconds if the printer is off, go ahead and turn on the printer..
the solution should resolve the issue..if its still the same please get back would give you some more steps..

turn off the printer
unplug the power chord at the back of the printer
wait for 5-10 sec.
replug power chord
turn on the printer

hi dear

try this

> unplug the power chord while the printer is turned on
> press and hold the # and 3 button on the printer at the same time.
> while holding it, plug the power chord. wait for 5 seconds and release your hands.
> once the reset is finished, check whether you are having the same problem.

thanks

hi,

try to perform a semi-full reset

> unplug the power chord while the printer is turned on
> press and hold the # and 3 button on the printer at the same time.
> while holding it, plug the power chord. wait for 5 seconds and release your hands.
> once the reset is finished, check whether you are having the same problem.

thanks and regards
agnel