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Posted on Oct 26, 2008

Usb Ports problem

Hello friends,
my usb ports for hp dv6345us are not working and it tries to load a driver for each and every external device i try to access and even if i get their drivers it still wont accept them it will say they are not authenticated or not trusted

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  • Contributor 35 Answers
  • Posted on Oct 27, 2008
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Joined: Oct 26, 2008
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Is this your personal computer or is it a company computer that is joined to a domain?

Some companies set policies to ban USB usage to protect their data.

If you have the administrator user password try to login with that and see if you can access your USB device.

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I have an HP TouchSmart 600. When it was updated to Windows 10, it no longer recognizes the Mad Dog external hard drive (model: MD-AEN350COM), and does not show it in file explorer.

I'm a bit of an expert on storage systems. (for sure externals)
it's a SATA HDD in a box with USB cable right?
mad dog,
did you :
1: use the power pack for it> (it came with it) use that !!!
do not tell me it works on other PC lacking that pack
we KNOW THAT aND WAY, (POWER ISSUES)

The usb ports can not run that hdd startup currents on vast numbers of Laptops with gutless 100ma usb ports. a fact.
2: next try all USB ports, test the ports with mouse to see that The USB port is even good, at all? next.

it must show up in disk manager first not explorer, its windows and that is a fact. (SEEN IN COMPUTER MANAGEMENT OF CP)
3: are you web connected?, when plugging in the USB cable.
if not , do not expect drivers of any kind to work .
steps:
a: PC on.
b: power pack connected to mad dog, put ear to MD case hear the drive spin, if not the power pack is bad, or the drive is dead.
c: plug on the USB cable last, hear windows(be web connected) go
DINGGONGSOUOND? it not the port is dead, try all USB ports
try looking in DM to see if USB ports are dead, some older laptops have USB3 ports that windows has missing drivers, and must be hand loaded by you to make uSB3 work(ask me how)
so try all USB ports. try a mouse on them all , all USB ports must work with a simple mouse. if not use only those ports that work with the mad dog.

http://www.pcdied.com/external-hdd.html

dingdongsound = ms windows-system-sounds, called DEVICE connect, have volume up, and that enabled and you will get that sound for any USB connects.
try a mouse or usb stick on all USB ports to prove the all work. first.
then play with HDD. external.
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Try remapping the drive in the disk management ensure the usb hub drivers are installed in device manager.
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try to update or download the usb cord of your laptop
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Hi. The USB ports on my lenovo y430 seem not to be working, as the computer does not recognize my external harddisks or external dvd writer. Is there any way I can fix this myself?

If you have tried every USB port and you use another USB device to it.. You may check the device manager ryanpajaro20_7.jpg and check if the USB controllers are disabled.. If not, you may click View and then click Scan Hardware Changes.. If still won't work, that is time that you call lenovo and have you laptop replaced defective USB ports..
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Try connecting the external device to another computer, to see if can be detected on that computer. If not, then the device itself has a problem.

Otherwise, try connecting your device to a different USB port on your computer.

Also, try some other USB device (camera, memory-stick) in each of your computer's USB ports, to confirm that the USB ports themselves are working.
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USB not working

if the usb detects other devices and not your drive,the drive itself may be faulty.If you plug in other devices in the usb and it detects them the usb drive or its connector is most likely bad.If it won't detect any devices the port is bad and drivers won't help.Possibly a motherboard issue.
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You may have a problem with your drive or the usb ports so we need to check both. The green light usually just means the device is getting power.

The first thing to do is unplug the drive and reboot the computer. Make sur eit has finished booting up completely. Then plug it into a different usb port NOT the same one. If it detects and works it was just the operating system or motherboard not recognizing whats called a legacy usb device.

Next we want to try a different usb device in the computer to make sure the ports are working.

And we want to try the drive in another computer to make sure it is working.

At this point you will know if the problem is your drive or the port. If it is the drive you can get it runnning again sometimes by taking the actual drive out an dputting it into a new external drive enclosure kit.
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There are few things to remember using USB.
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  • If you have to remove any USB device use 'Safely Remove Hardware'.

To remove currepted USB drivers its not enough to remove your printer drivers.
  1. You should un-install the 'Universal Serial Bus Controllers' from Device Manager.
  2. Then re-boot to clean registry.
  3. Install the 'Universal Serial Bus Controllers' using XP Setup CD.
  4. Then check the Mass storage, PDA etc, it should recognized by XP.
  5. Then install printer driver (don't attach printer to system untill setup finish or setup says to connect).

I think it will fix.
Please let me know your feed-back.

Thanks
Iqbal
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