My ge washer does not agitate, spin or empty fabric softener ?

The problem may be in your agitator. The spline may be worn out. It is located under the spindle. Are your clothes becoming clean. That noise might be the agitator not fully engaged.

When you say you've cleaned both parts - have you poured hot water in and seen it actually drain out of the top peice while it was removed from the agitator? Have you poured hot water into the agitator with the top peice removed and seen it drain out of the holes? If not, repeated flushing (of the agitator) and soaking (of the top peice) with hot water as needed until is drains may be required. Until you can get water to drain out of both peices alone, it will work automatically. Once you have the water draining try again with a regular load of laundry and fabric softener. If it still doesn't work...

Since you've cleaned both parts (the non-removable and removeable top portion) of the agitator - it would suggest that the fabric softener dispenser's actuator inside the agitator is not functioning properly. The fabric softener isn't being released in the rinse (or at all really) and as a result of the centrifugal forces during the high speed spin cycle - it is causes the fabric softener to move up the sides of the dispenser and spray out of the top of the agitator onto the rim. This may be caused a mechanical or electrical failure in the washer or washer control. It will continue to work like this until it is fixed - so I suggest that you do not use the dispenser.

You will likely need to have the washer professionally serviced to have it begin working again. You can save the repair costs and either add the fabric softener yourself during the rinse cycle - or use "dryer sheets" in the dryer instead.

Good luck!

You have to do it manually. See below from manual:

Liquid Fabric Softener (Manually add during rinse cycle)
1. Turn OPTIONS knob to FABRIC SOFTENER
2. Measure liquid fabric softener carefully, following instructions on the bottle, and add during the rinse cycle.

OPTIONS (on some models)
Set this option when planning to manually add fabric softener during the rinse cycle or when you use extra detergent or bleach to clean hazily soiled items. It provides an enhanced rinse.

see the causes and remedies:
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God bless you

Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.

Sounds like the lid switch may be bad. Could you please explain exactly how the washer is malfunctioning?

the fabric softener spins out of the cup after the wash cycle when spinning the water out of clothes, then the washer fills back up for the rinse w/ your softener having been dispensed. is there a nut at the bottom of your agitator where you see the gunk? If so you can take the agitator out by removing the nut but be careful of the little parts that make the agitator agitate. Do not disturb these little parts if you don't know about them. Does the gunk smell like grease or a mechanics garage? If so chances are it is a lubricant and should not be removed replace the cap and your softener cup and continue enjoying your machine.

Is this a fairly new Energy star machine? If it is the rinse cycle is a spin only cycle with several spray rinses.

You may have an option switch that gives you a Fabric softener option, use this option and you will have a deep tub cold water rinse.

Make sure you are using He detergent.

If you have soft water use less detergent

Let me know if you have further questions.

Your sales rep should have told you this!

I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.

if its a 2 piece agitator.. the gears in top of agitator is stripped out.. change gears be like new....spin top countor clockwise if it dont grap.. gears bad