Question about GE Energy Star WCVH6260F Front Load Washer
I wonder if you can help me please. My washer is 18 months old. After six months of using it, it started ripping T-shirts. It seems to rip only T-shirts and they are all ripped in the same place. It's like two or three small holes on the tummy area of the T-shirt. I can't figure it out. I don't know why, but it's done that to ALL my T-shirts. I'm not sure if the washer is doing this or the dryer. Have you heard this complaint before? When it was still under warranteee, I called GE and they came over. The guy tried to feel all around the inside of the washer and dryer for something sharp but didn't find anthing. He replaced the basket, but my clothes still came out ripped shortly after. I appreciate you taking the time to help. You're my only resort at this point.
GE has replaced the "boot" (the large rubber gasket at the opening of the washer) on my washer. This has fixed the problem!
Although the majority of people I spoke with at GE did not know about this, eventually I got a repair technician out here who spoke with one of the engineers. The engineer said that there was a problem with the boot causing clothing to rip. The new boot we have on our washer covers a ring of plastic just on the outside of the metal drum (the plastic rim remains stationary while the metal drum spins - this is the cause of the ripped clothing) - the old boot left this plastic ring exposed. Our washer was only 8 months old - so even if your washer is new, if your clothing is being ripped, insist that the boot be replaced for an updated version.
Posted on Mar 03, 2008
My response is similar to wmb1's...in fact, I printed the post to show my service guy when he came to my house. He called another tech and found out about the new gasket and ordered one and replaced it a few days later. The new gasket looks identical to the old one with one exception. On the upper inner right edge (if facing the washer) there is a wedge shaped ramp prodruding from the gasket angling back into the basket. If you look at other brands like LG or Bosch, they all have something similar...and have for some time. When clothes start the spin cycle, they can sometimes lay just outside of the metal basked and touch the gasket. This isn't a problem on wash cycle, but doing 800-1000 RPM while rubbing against a piece of rubber will pull all the fibers out of whatever fabric is touching it resulting in a pea to quarter sized hole. The new ramp on the gasket is designed to 'flip' any clothes left outside the confines of the basket (where the gasket is) back into the basket where they won't be subject to massive amounts of friction. If you think about it, the opening is roughly two feet in diameter. At 1000 RPM for 3 minutes, your article of clothing stuck hanging outside the basket (without the new gasket) is rubbing the equivalent of just over 3.5 miles on a piece of tacky (sticky, not in the fashion sense) rubber.
In short, if you don't have the gasket w/ the "flip-lip," call GE and raise he|| until they replace yours.
Posted on Jan 08, 2009
What the heck! I am so frustrated with all of the holes in our t-shirts and nice clothing. The holes are always in the same place, on the front of the shirt at the bottom. We had a repair man out who claimed he filed down one of the holes in the washer. Of course the holes are still occuring. We've had over $1000 worth of clothing ruined and still no answers. Anyone know who to contact for some answers? I agree, we should all get together and bring this to the media or consumer reports. This is insane!
Posted on Apr 07, 2008
I have the same GE washer with the ripping issues. I have had serviceman after serviceman out. They have continued to say I don't load the washer right or I overload. The last seviceman ordered the boot (seal) to be installed on my washer. That has been a little over a month ago and I have not had a ripping issue....fingers crossed!! I think GE is well aware of this problem and needs to do a major recall. This applicance does not live up the the cost. I have filed a claim with the GE claim dept and am going thru the process to get refunded on the clothes that were destroyed. I luckily had kept a lot of the clothes because I planned on writing a complaint letter. I have not received the reimbursement yet....we will see.
Posted on Jun 23, 2008
I, of course, has this same problem. It always seems to be my husband's light weight golf shirts or son's NFL jerseys. The thinner material is getting ripped somehow. Unlike other posts, these are not small pea-sized holes. These clothes are coming out completely shredded, as if a dog chewed it up. I think I am going to take the advice of CTCONSUMER's post and try the mesh bags. I finally know it's not my fault for over-loading the washer! I have told all my friends not to buy this washer. GE definitely needs a recall on these washing machines.
Posted on Mar 16, 2010
I had the same problem with ripping and read that even with the replacement parts the problem returned after 13-15 months. I have always put bras in a zippered fabric (not meshed) bag. The idea of doing smaller washes on lighter spin defeats the energy savings. So I have 2 large mesh laundry bags, each with 1/2 of the load. I put one on top of the other. No more rips!! Also it keeps small things out of the pump and prevents unbalanced loads. It's a $15 solution
Posted on Sep 21, 2008
I have had so many outfits ruined and we have had the gasket replaced twice. I am so sick of this ****, I am ready to throw this front load washer in the garbage...if we had the money, I would. We still need a new dryer but there is no way in hell I will purchase a GE product. My Solution is DO NOT BUY GE..... wish someone warned us.
Posted on Oct 24, 2009
I too have noticed these little holes in our t-shirts but after doing some investigation, I don't think it is my washer/dryer. Those two are definitely ripping my clothes, sheets, pillowcases, everything I throw in there. The rips from the washer/dryer are like scissor cuts, you can see that it was snagged on something and then pulled and ripped.
The little holes, on the other hand, we are pretty sure are getting ripped from the rough edge that we have on our countertops. We have slab granite and the builder didn't put a nice bullnose edge on, but instead just polished the flat side of the granite, so the corners are still a little rough. The little holes are at the perfect hieght for when we stand at the sink and do dishes. My wife as started putting a towel over the corner while she does dishes and she claims that she isn't seeing the little holes anymore.
I hope this helps some of you out there. Now, I need to figure out how my washer/dryer is ripping my laundry!
Posted on Mar 03, 2008
I have had the ripping issue for sometime now. Until I read that so many other people were having the same problems, I thought I was doing something wrong or overloading the machine. The ripping/tiny holes problem always seems to be my husbands clothes. He is 6' 7" tall and has a hard enough time finding clothes that fit. Almost all of his t-shirts have tiny holes that have become large holes. He put on his favorite pair of lounge shorts the other night, the left leg was completely shredded. I had a brand-new North Face jacket come out of the machine completely shredded. That's when I decided someone needs to be contacted. I think its the boot. A good friend has the same Whirpool Duet machines but the newer models. She has no ripping issues. I looked @ her boot and it's much wider than mine, that white plastic piece/ring is covered. I really think it's the boot. I am calling Whirpool tomorrow and hope to solve this problem. Good luck to all.
Posted on Jun 07, 2010
I'm having the same problem with my GE washer BUT for those of you whose t-shirts are being ripped up in the same (belly button) area....it is likely NOT your washer or dryer. I've had 3 of my t-shirts ripped in that area and wondered what the culprit was. Turns out, it was the metal button on my jeans! It was rubbing against the front of my kitchen countertop as I leaned in to wash my dishes and tearing my shirts in that area. My solution is to tuck in my t-shirt or be more careful not to lean against the countertop.
Posted on Jun 14, 2012
There is a new boot, it has a large (knobby) on top that directs the clothes away from the front lip. Also make sure the machine is level (front to back). I usually adjust the front of the washer a wee bit higher in the front, to make the clothes naturally fall back from the front. Make sure you put your level on the top of the machine along one of the sides. Not the center.
Posted on Apr 09, 2011
We have had the same problem with our GE washer. For about 6 months I could not figure out if it was our washer or our dryer but after thoroughly reviewing my washer I see that the rubber around the boot is fraying away. We had this boot replaced once already and have had the washer for less than 2 years. The clothes that get ruined are similar to everyone else on this post, they are my husbands workout clothes shirts and shorts and they come out shredded no matter what cycle I run it on or the size load. I will never buy GE again. The model number on the washer we have is WCVH6600HMS. Hopefully they will fix this issue since I refuse to wash my husbands clothes in our own washing machine due to the hundreds possibly thousands of $$$$ lost in this piece of ****!!
Posted on Jun 10, 2010
Hi, For those of you who have had the boot replaced, can you post the product description? I am looking on Ebay to try to figure which "boot" product to purchase. Thanks for your help.
Posted on Apr 12, 2020
Same problem.... we are 4 in the family and it has been ripping one of my daughters Tee shirts all the time. We wondered why only hers, but this morning when I pulled out my nice black sweater from the dryer. I see the little holes it. Tee shirts had been always the target coz my daughter is the only one who wears those expensive softy Tee shirts. She is been very frustrated and has lost quite a few expensive shirts with holes in them. I am scared to put the clothes in the dryer, but we don't have a choice (here in Calgary).........Hopefully I can find a solution before ruining more of the expensive clothes we can lose!!!!!
Posted on Apr 02, 2015
I have a new set of Speed Queen washer/dryer which is doing the same thing. The dealer sanded down the drum but could not find a problem. We contacted manufacturer's warranty dept. and they told me that we were using too much bleach (we DO NOT USE bleach)!!!
I'm glad I found this website. I sent it to the rep I have been dealing with and told him to read it. I'm thinking a lot of these appliances are manufactured with the same parts.
Posted on Jun 11, 2013
I have the GE WBVH6240 and just pulled my nephew's brand new Old Navy long sleeved shirt out... minus the entire lower 6 inches of the sleeve! I can't even find the rest of the sleeve, just some random threads scattered around the rest of the load. During the last spin at around 8 minutes left I heard a really intense thumping noise, at a high speed so it sounded like an air hammer. I was two stories away in another end of the house, that's how loud it was.
I looked at my boot after reading this and it has that nub thingy on it. We bought this from a GE appliance repairman (go figure) that bought floor models and resold them. I guess maybe he knew to replace it. My question is: what else could the sleeve have caught on, and how do I get to the filter to hopefully find the rest of the sleeve?
I'll also add that we have the washer set up in front of a framed wall that is still open so I can see the back of the machine while it runs. I noticed that the vent on the upper right side was spewing out a LOT of steam and it smelled faintly of something burning, which was probably the shirt. I've never seen steam blow out of that thing like that before. Maybe that is a clue???
Posted on Sep 24, 2012
Thanks to the person who wrote solution #2 we will be having the boot replaced and I am hoping for the best. Like all of you I have had hundreds of dollars of clothing ruined by this washing machine. Mostly my husbands golf shirts that run $50-$80each. This is such a dissapointment. Hopefully this will be the solution.
Posted on Jul 04, 2010
Hi, was just searching the web to see if anyone else had the same problem as us, ie. small holes appearing in many of my thin material clothes, old or new. I have just read many of your posts and can see that it is a common problem, only thing is that I have a BOSH front loader!
But thanks for the tips...
Posted on Jun 14, 2010
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