Solution center help area grayed out cant use items in it

go to your account and click on item not received. and follow the instructions

Best two options are to restore to a point before you ran the ACS tool or uninstall AIM and re-install. The communication is two way, so if its going one way its getting connected and passing through firewalls etc.
Either other option should fix the software problem causing it to be grayed out.

Click on the Tools Menu Bar(ALT+T) item. See Compatibility View in Tools menu
NOTE: If Compatibiliy View is grayed out, then the webpage has no compatibility issues and does not need to have Compatibility View turned on for it. You can still use METHOD THREE below to turn on Compatibility View for it though if you like.

Start with printer powered off
1. Open cover of printer and verify that the ink cartridge carriage is not in the center of the printer. Leave cover open.
2. Unplug the electrical cord from the printer and wait 30 seconds.
3. Plug electrical cord back in, when ink cartridge carriage moves to the center of the printer quickly unplug the electrical cord again. This should leave the ink cartridge carriage in the center of the printer so you can get to it.
4. Lift up the gray arm that surrounds the ink cartridges.
5. Remove the entire ink cartridge holder (not just the ink cartridges). It will lift out easily as a unit. Lower the gray arm that you lifted to remove the cartridge holder.
6. Close printer cover. Plug electricity back in.
7. There should be a message about checking the ink cartridge on the display (I can't remember exactly what it said but it was something like that).
8. Open printer, lift the gray arm that surrounds the ink cartridge area and reinsert the ink cartridge holder (with the ink cartridges in it). Lower the gray arm.
9. Close printer cover.
10. The display should appear normal now, and you should be able to print again.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Start with printer powered off
1. Open cover of printer and verify that the ink cartridge carriage is not in the center of the printer. Leave cover open.
2. Unplug the electrical cord from the printer and wait 30 seconds.
3. Plug electrical cord back in, when ink cartridge carriage moves to the center of the printer quickly unplug the electrical cord again. This should leave the ink cartridge carriage in the center of the printer so you can get to it.
4. Lift up the gray arm that surrounds the ink cartridges.
5. Remove the entire ink cartridge holder (not just the ink cartridges). It will lift out easily as a unit. Lower the gray arm that you lifted to remove the cartridge holder.
6. Close printer cover. Plug electricity back in.
7. There should be a message about checking the ink cartridge on the display (I can't remember exactly what it said but it was something like that).
8. Open printer, lift the gray arm that surrounds the ink cartridge area and reinsert the ink cartridge holder (with the ink cartridges in it). Lower the gray arm.
9. Close printer cover.
10. The display should appear normal now, and you should be able to print again.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Start with printer powered off
1. Open cover of printer and verify that the ink cartridge carriage is not in the center of the printer. Leave cover open.
2. Unplug the electrical cord from the printer and wait 30 seconds.
3. Plug electrical cord back in, when ink cartridge carriage moves to the center of the printer quickly unplug the electrical cord again. This should leave the ink cartridge carriage in the center of the printer so you can get to it.
4. Lift up the gray arm that surrounds the ink cartridges.
5. Remove the entire ink cartridge holder (not just the ink cartridges). It will lift out easily as a unit. Lower the gray arm that you lifted to remove the cartridge holder.
6. Close printer cover. Plug electricity back in.
7. There should be a message about checking the ink cartridge on the display (I can't remember exactly what it said but it was something like that).
8. Open printer, lift the gray arm that surrounds the ink cartridge area and reinsert the ink cartridge holder (with the ink cartridges in it). Lower the gray arm.
9. Close printer cover.
10. The display should appear normal now, and you should be able to print again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe




I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Start with printer powered off
1. Open cover of printer and verify that the ink cartridge carriage is not in the center of the printer. Leave cover open.
2. Unplug the electrical cord from the printer and wait 30 seconds.
3. Plug electrical cord back in, when ink cartride carriage moves to the center of the printer quickly unplug the electrical cord again. This should leave the ink cartridge carriage in the center of the printer so you can get to it.
4. Lift up the gray arm that surrounds the ink cartridges.
5. Remove the entire ink cartridge holder (not just the ink cartridges). It will lift out easily as a unit. Lower the gray arm that you lifted to remove the cartridge holder.
6. Close printer cover. Plug electricity back in.
7. There should be a message about checking the ink cartridge on the display (I can't remember exactly what it said but it was something like that).
8. Open printer, lift the gray arm that surrounds the ink cartridge area and reinsert the ink cartridge holder (with the ink cartridges in it). Lower the gray arm.
9. Close printer cover.
10. The display should appear normal now, and you should be able to print again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

on your desktop screen, right click mouse, go to properties then settings and change the colour or resolution settings there, apply and save and that should be you sorted. Hope this helps ;)

CAN SHUT DOWN, UNPLUG AND REMOVE BATTERY, OR BOTH.
REBOOT AND START IN SAFE MODE

IF ON DESKTOP
CTRL-ALT-ESC ALL TOGETHER
THAN START CLOSING THE PROGRAM YOU WANT OR REBOOT THE WHOLE SYSTEM


CANDYMANGANDY

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