Dehumidifier will not stay on,or not even start. temp will show 65, and still won't work. we do not have a manual, is there a way to get one? i've called your phone # and all i get is a quick canned message and then they hang up, or i got one rep, and he gave me a tech # which was 555-1212 - this is a # for getting #s! i called again, and got a real person who said they would have someone call me in 24=48 hr. that was 5 days ago! the dehumidifier is approx 3-4 yr old, and hasn't been working for over a yr. my fault for not trying before to get it check, but i need someone to answer me from haeir!

Iris, all dehumidifiers generate some heat while in operation. However, it may be generating higher temps because of it's location. Dehumidifiers don't work well in temperatures below 65 degrees, In fact they struggle below that temp. Unless it's a Low Temperature unit, designed specifically for basement applications.

For example, the ambient air temperature never changes more than 10 degrees F throughout the year.
The air temperature at floor level (where the dehumidifier is placed) is colder then the air temperature at shoulder level. Raising the unit up off the floor onto a sturdy table, counter top, etc, that can handle the weight of the unit, plus a bull bucket of water, will generally solve the problem.

Be sure to clean the air intake filter regularly. At least once every 2 weeks. And wipe off the cabinet and the front louvers, when you change the filter. Always, turn the unit OFF & Unplug it, before removing the filter. Never operate the unit without the filter in place. Doing so could cause damage to the unit.

I hope this information has helped you and thanks for choosing FixYa.

I have to agree with you. I don't see the need for the dehumidifier either. As the AC unit alone, does have some dehumidifying capability.

Your customer would be better served using an independent Low Temp dehumidifier in the basement. If that's the area they are trying to dehumidify because of dampness in the basement.. It certainly would be less costly to operate. But, any unit that is not a Low Temp unit won't work well in a basement.

I hope this helps and good luck convincing your customer of this.

Thanks for choosing FixYa.

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

The problem you described can be caused by 3 things:

1. The air intake filter is dirty or clogged and needs to be removed and cleaned.

2. The cooling coils are dirty and need to be cleaned. Turn the unit OFF & unplug it before attempting
to clean the coils with warm water and mild dish washing liquid. Then rinse and wipe dry. A light
coating of WD40 will help them stay clean.

3. The dehumidifier is being operated in a basement, where the air temperature at floor level is
below 65 degrees. When this happens dehumidifiers struggle at temps below 65 degrees F
unless it its a Low Temp model, designed for basement applications. Raising the unit up off
the floor onto a sturdy table or counter top, that can hold the weight of the unit, plus a full tank
of water, will generally resolve this problem.

I hope this helps you to troubleshoot & solve the problem. Thanks for choosing FixYa.

To find the Annual Energy Cost, look in the Owner's Manual or other paper work that came with the unit. The Energy Star rating paper work will have that information. However, that cost does not include routine maintenance cost or any repairs that may arise from running the unit constantly for 360 days. Sounds like you'll be running it in a damp basement.

Hope this helped you and thanks for choosing FixYa.

As per your problem, that the dehumidifier shuts offautomatically - If yourdehumidifier froze, the compressor will shut off automatically. Allow the iceto melt before emptying the tank and restart the dehumidifier. Hope this will help you. Good Luck.

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

Dont spend to much time trying to repair dehumidifier they are very cheap to replace. Most dehumidifiers have lots of problems because they are made so cheap. Just replace the dehumidifier you will tank me in the end.

check the drain tube for blockage, maybe run a small rubber hose to clear out blockage so condensation can drain freely. Worth a try worked for me

the freon has leaked out, must be replaced.