Missing soap/bleach divider, dispenser

There are two LG styles. They function the same way. If you overfill, the bleach will dispense immediately or when you slide the tray into position. See LG video link for what they should look like. I suspect you're missing the top cover for the bleach section.

https://www.youtube.com/watch?v=Ee0fqtb9jjQ

Can you see the cap?
Is the soap tube a separate piece that you can remove?
What's the year, make and model?
A local repairman would be able to solve the problem, as a last resort.

are the filters clean

There should be a separate reservoir for the bleach.

Hello macmamaj - I am happy to assist you. First, I will need the model number to better address the issue at hand. Thank you.

Hello Denise C - There are several things that could cause the bleach to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is bleach? If it is pure bleach, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the bleach dispenser with water. The bleach dispenser fills while the washer is filling for the rinse cycle.



When the washer begins to fill for the rinse cycle, the bleach solenoid is energized and water flows into the bleach dispenser cup. When the cup is full the water siphons out and bleach and water flow into the tub.



If the liquid in the bleach dispenser is pure bleach you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the bleach solenoid and a volt meter is required.



If the liquid in the bleach dispenser is water you probably need to clean the dispenser cup. Scum will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the bleach and overflow the dispenser cup and run into the tub.



Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.



To test the siphon action slowly pour water into the bleach compartment. When the water level goes above the maximum line stop pouring. The water should all drain out. You may also test the fabric softener compartment the same way.



I do hope this information proves to be helpful.

I just called LG and they said for this model WM2101HW the bleach will only dispense from the soap dispenser during the tub clean cycle

Remove the tray and check the proper operation of the solenoid for the door.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

You can find a replacement divider at searspartdirect.com. Just type in your model number and look under the "Dispenser" heading on the next page for item number 24 (part number 8181730). There's an excellent exploded view parts diagram to refer to for ease of component identification. I hope this is what you were looking for.

Most likely the small electric motor that moves the water injection pipe on to the various outlet mainifolds has stripped its plastic gears, afraid the only solution is a new soap dispsener assembly