Cant access the internet on a packard bell computer. have been advised to get a norton removal tool but can't download one because we cant get on the internet

First try this: (Save your Norton KEY#) From your friends computer download the Norton removal tool and save it onto a disc. (Have a disc in the drive> save it there-it will be an exe file) Then put the disc in your drive. Locate your drive with the disc under my computer. Click on it and then click on the exe file. It should start to run immediately. After you have done this do a search under search /C/files and folders and search for "Norton" it should bring up all the leftover files and folders from old installations. you can delete those as well. You should also run a registry cleanup if you have a program for resgistry cleaning. Restart your computer and see if you can get on the internet now. If you can , go to www.comodo.com and download their free virus control firewall and install it (make sure you do a clean install-turn off any other running proggys.) Anyway, first let's see if you can get on the internet. Good Luck and if this does not work- don;t give up, we will try something else.