Hi wood_fami528,
If you cant open and run Internet Explorer it might be corrupted. There are some ways on how to diagnose if the Internet Explorer has been corrupted, try to use a different browser like Google chrome or Mozilla. Check if both browsers are working fine with your computer. If you can use other browser try to uninstall and reinstall the Internet Explorer. Here are the basic steps on how to reinstall it again.
1. Before you uninstall the program please make sure to download the latest Internet Explorer using a different browser.
--> you can download it here.
2. Uninstall the Internet Explorer by going to the control panel.
--> Click Start button, point to control panel, Add remove programs then click Internet Explorer then uninstall it.
3. After you uninstalled the Internet Explorer you may now restart the system.
4. Turn on the computer then install the latest Internet Explorer.
5. Restart again the computer and you should good by now.
-- if you're still experiencing the same issue, try to do a system restore.
Hope it helps.
Thank you for using FixYa.
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Please tell me what windows version and internet explorer version you have. Also, I need the error message or a detailed description of what happens when you try to launch IE
Is the wireless provided by the comcast box or do you have a separate wireless router? If it's the latter, you may need to reconfigure the router for the new cable modem.
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