Presume this is the Grind & Brew Thermal™ 10-Cup Automatic Coffeemaker, Model # DGB-600BCC
An instruction booklet is available here: http://www.cuisinart.ca/pdf/ibs/en/DGB-600BCC_en.pdf
Review the sections beginning on page 11 of the pdf on Turning Off the Grind Function (if not using the grind feature) and Making Coffee.
Make sure you are turning off the grind function if using preground coffee and that the reservoir lid is securely closed.
Check the Cups Setting button; is sounds like the 1-4 feature may be turned on.
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