Cuisinart Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


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Cuisinart Coffee... | Answered on Nov 29, 2020


Follow the instructions in the manual for descaling. Press the 6oz and 8oz button together for two seconds. This will dispense a cup of water(since you have already cleaned) . The clean light will flash....when the cup is done the light will go out.

Cuisinart Coffee... | Answered on Oct 28, 2020


I recently had the problem of the dreaded "de-scale" message coming up on my coffee maker. After descaling my coffee maker 3 times, the "de-scale" message wouldn't go away. I called the Customer Service number and was told to unplug the coffee maker for an hour and that should re-set the machine. I did that and still the de-scale message remained. Another phone call and another customer service representative and I was told to hold down the Hot Water and Rinse buttons together. I placed a large mug and hit the buttons. There was a good bit of water that came through but IT WORKED! The coffee maker is as clean as can be and working very well. I suggested to the Customer Service Representative that Cuisinart should include this in the instruction and troubleshooting section. But I doubt that will happen. Sad that the web site info is not updated. Wanted to share my experience so it might help others frustrated by this issue.

Cuisinart Coffee... | Answered on Oct 24, 2020


My burr grinder also stops if the ground spout (where the coffee shoots out) is clogged. I use my grinder for an espresso machine so i always have the setting on the finest and so with the oils and the fine grind it clogs this spout pretty often. I"d check yours out too (ie remove the coffee ground bin and you can see the spout. If it is clogged uplug the machine and take a tooth pick and un clogg it. Don't jam the tooth pick in there to deep you don't want it to get shuved into the grinder wheels.

Cuisinart... | Answered on Oct 22, 2020


This seems to be a widespread problem on units manufactured in 2007 and later.

Unplug the unit from the AC outlet. Remove the six screws that hold the lower plastic cover on the motor base (four screws are hidden under the adhesive rubber footpads). This exposes the lower end of the motor shaft, which has a slot in it. By inserting a flat blade screwdriver into the slot and holding the cutting blades with a rag or a wad of paper towel to avoid cutting one's fingers, it is possible to twist the shaft back and forth about 90 degrees. You may need another person to help, because one needs to perform this twisting action while pulling the motor base away from the grinding cup and blade assembly.

Once you get the @&%$#! thing apart, reassemble the motor base. (With the slotted motor shaft, why didn't the designers simply put a hole in the plastic base so one could stick a screwdriver in without disassembling it?) Plug it into the wall outlet and use a small object like a toothpick or matchstick to activate the recessed motor switch so you can spin the motor without the grinding cup in place. Use the blunt edge of a small snap-blade utility knife as a scraper to gently scrape the plastic pin of the motor shaft as it spins, much as one would work a wood turning lathe. Periodically check the fit of the brass hub of the grinding cup on the plastic pin. Continue to shave the pin until the grinding cup slips onto and off the pin with no resistance. Take care to machine the pin uniformly from top to bottom; avoid making grooves.

Why this mechanism worked properly when my grinder was new about 18 months ago and suddenly decided to get stuck this week is a bit of a mystery. The unit in question has been used since it was purchased exclusively to grind flax seed, but the ill-fitting pin normally doesn't come into contact with foods, anyway. There was no obvious evidence of swelling of the plastic due to heat from the motor or oils from seeds. Since the blade and hub are free to travel up and down on the plastic motor shaft pin a bit, I suspect that on occasion the blade doesn't settle properly and the clutch doesn't engage, allowing the pin to spin in the brass bushing until it starts melting, and then the hub settles so that the clutch is fully engaged. This may happen in a matter of just a couple of seconds of operation. Once that happens, the pin conforms to the microscopic grooves inside the brass bushing, allowing it to still turn slightly relative to the motor shaft, but locking it on so that it can't come apart. If Cuisinart had made the pin more tapered and the hole in the brass bushing to match, much like a Jacobs taper on an industrial drill press spindle, this would be much less of a problem.

BOTTOM LINE: Before loading the grinding cup and starting the grinder, push the blade hub down with your finger to make sure the clutch is fully engaged.

Cuisinart SS... | Answered on Jul 26, 2020


Your coffeemaker features a Ready Tone that beeps 5 times when coffee is finished brewing. To turn this alert off, press Tone button; an icon will appear in display to indicate tone is off. To turn tone back on, press Tone button again; icon will disappear.

Cuisinart Coffee... | Answered on Jun 18, 2020


We did as Dennis stated above and took the side off of the unit where we found it had an air lock.
Taking apart the tubes and blowing through them released the air lock and our single served Cooks is up and running again.
5_16_2020_5_45_52_pm.jpg

Cuisinart Coffee... | Answered on May 16, 2020


Julie, I know EXACTLY what you mean. I hate getting screamed at in the morning "YOUR COFFEE'S READY!!!". Frig, i have small kitchen, you don't need to yell at me Cuis'. I couldn't even find the place where sound was coming from in order to cover it up.
Did you find a quieter machine? If so, what was it?

Cuisinart... | Answered on Mar 30, 2020


The water hose on the bottom of the coffee maker is worn, due to the heat. It needs to be replaced. this is the second time for mine.

Cuisinart... | Answered on Feb 17, 2020


https://www.youtube.com/watch?v=rFvq71bHqtg

Cuisinart Coffee... | Answered on Feb 16, 2020


The drain side is plugged. I use q-tip or toothpick to clear the passage. Sometimes grounds get stuck on their way out.

Cuisinart Coffee... | Answered on Jan 06, 2020


1. Purchase (1) a couple of feet of 3/8" ID by 5/8" OD temperature resistant silicone tubing from a beer/wine-making supplier, or online through Ebay, and (2) a couple of hose clamps big enough for the tubing.

2. Unplug the coffee maker and turn it upside down on some old newspaper.

3. Using a T10 Torx screwdriver, remove the 4 screws that attach the the bottom plate of the coffee-maker, and remove the bottom plate.

4. Unclamp the two orange/red hoses from the C-shaped heater, and carefully pull/remove the other end of the two hoses. One hose is a water intake hose from the water tank to a C-shaped heater element, while the other hose is water outlet hose that goes from the C-shaped heater element to the sprinkler assembly.

5. Carefully remove the small plastic stop check valve from the water inlet hose end close to the C-shaped metal water heater; and take care to not drop/lose the little round plastic ball inside the plastic stop/check valve, while noting which way the stop-check valve is oriented in the hose.

6. Cut two pieces of your food-grade / temperature resistant silicone tubing that are the same length as the old hoses.

7. After reinstalling the stop-check valve in the new inlet hose/tubing, reinstall the two sections of hose/tubing, and use two hose clamps to attach the new tubing to the C-shaped water heater.

N.B. Remember that the stop check valve s/b oriented such that hot water in the C-shaped heater element can't go back to the water tank.

7. The ends of the hose that attach to the C-shaped metal water heater s/b clamped, while the other ends just push onto the water tank and sprinkler assembly with a with a little pushing and twisting.

See http://www.cocosvariety.com/2011/11/fixing-cuisinart-coffee-maker-alternate.html , as that is the original information source for this posting and the image below. i.e. Credit goes to Coco's Variety !.

Also, in the image below, the hose on the left is the water inlet hose, while the hose on the right is the water outlet hose.

4_18_2012_4_11_21_am.jpg

Cuisinart... | Answered on Jan 01, 2020


The water line could be broke or clogged and putting the hot water back into the reservoir.

Cuisinart... | Answered on Dec 21, 2019

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