My daughter's mobigo won't turn on even with new batteries

try this: take the cartridge from both compartments. take out the cartridge. press the on button for 30 seconds. place the batteries back into the toy. try turning it on.

the only answer is that somebody used them that the only answer

You need to update the toy. Connect it to your Learning Lodge Navigator. You should be prompted for an update.

My son's is doing the same thing just emailed vtech as well

Try taking out the batteries and the game and holding down the "on" button for one minute, then put the batteries back in and try again. The tech support will tell you do that anyway. If that does not work, I would contact them for repair or replacement. I had that problem and that is what I was told to do, they ended up replacing my daughter's mobigo at no charge.

For starters, with any of these small devices, I would recommend starting with brand new batteries, because when they get low, sounds start slowing down, getting distorted, etc.

If you don't feel this is the case, I recommend returning the defective unit for another one, or perhaps picking another type altogether, or buying from a different store, if you feel that you're getting defective, new products.

had the same prob with my son. the games are fun the wife and i couldn't help it.
1. take out the batteries then hold the "on" button for 45 sec replace batteries
2. go to your vtech mobigo acct edit your childs name to "family" or something
3. now add the child you wanted to "reset" now switch mobigo from "family" to new child
4. plug mobigo into pc and the progress log should be reset
thats what worked for me hope this helps

had the same prob with my son. the games are fun the wife and i couldn't help it.
1. take out the batteries then hold the "on" button for 45 sec replace batteries
2. go to your vtech mobigo acct edit your childs name to "family" or something
3. now add the child you wanted to "reset" now switch mobigo from "family" to new child
4. plug mobigo into pc and the progress log should be reset
thats what worked for me hope this helps

The only answer VTech offers is to contact customer service if you have tried the other trouble shooting methods. This is directly from their site:
"If your product still does not work properly, please contact our Consumer Services Department at 800.521.2010 in the U.S. and 877.352.8697 in Canada. They will be able to issue a return authorization and advise you of any replacement/repair fees. Please do not return any merchandise to us without a return authorization. Consumer Services hours in the U.S. are Monday thru Friday, 8:00 AM to 4:30 PM, Central Standard Time and in Canada, Monday thru Friday, 8:30 AM to 5:00 PM, Central Standard Time."

my daughters mobigo screen has a thin black line dowm the middle of the screen although the console still works i would really like to get it sorted before the problem gets any worse can u help please ?