Our Whirlpool GI5FSAXVY refrigerator is freezing items. The temp control has been set to 38 degrees forever. It appears that things on the lower shelves are freezing more than things on the upper shelves.

Hi Susan,
I had the same problem with food freezing on the bottom of the compartment, especially the veggies. I had set the thermostat to 34 for cold beer but I guess the thermostat is off a bit. I put a thermometer on the bottom shelf to make sure that I had control of the temp and set my thermostat until it was 36 inside. The thermostat on the front reads 40. I guess that 38 might be the magic number for you.

it sound as fridge termister should be checked

I would check the ice conveyor motor connections.
The part number PS3495056 Whirlpool W10372218 MOTOR PartSelect .

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temperature sensor is not working
this part to control the temperature in the fridge

Side by Side ModelsIf foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.

• If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.
• If food in the door is freezing, move the door bins up or down so they are one notch away from freezer vents (Side by Side models only).
• The fresh food control should be at the normal setting of 5.

Freezer on Top Models
First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenehit. The freezer should be between 0 and 8 degrees Fahrenheit.

• Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.
• If food is freezing in the produce (fruits and vegetables) or meat pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.

Hello,

Most times this is a bad cold control, but there are other things to check for. Make sure the condenser fan is working and the coils are not covered with dust. A separated heat exchanger ( small capillary tubing soldered to the large suction line ) can separate from one another and make the fridge run too long. - tape tubing back together. A poor working evaporator fan motor could also make the fridge run too long and freeze - replace the fan motor. An inefficient compressor or refrigeration system could make the fridge run too long and freeze - have a service tech check this out. A misaligned control settings, make sure the air damper and cold control have not been bumped and are out of normal settings. Stuck open air diffusers or air dampers are becoming more and more common for allowing too much air to be blown into the fresh food section and freezing things. On all frost free fridge's the freezer temp air is blown into the fresh food section, if you have "easy" to freeze items ( eggs, veggies in water, etc ) in front of or under where the freezer temp air comes out, they could freeze - store them in a different spot. Doors not closing properly making the fridge run too long is something else to check for.

Also check the plastic air deflector at the top rear of the frig had been knocked off. I replaced it and all is OK. I thought you might add this to your suggestion list. As you know, the deflector directs the freezer air toward the front of the frig and the rear of the cold control.

Hope this will helpout in solving the problem..

sounds like the thermostat is bas should be under a cover inside at topp !!

around 38 f

Adjust the setting until you can maintain a temp of 0 in the freezer and between 32 and 38 in the ref. These are the normal operating temps for this box.