It will not print the top and bottom part of text-only the middle. When trying to print a test page this was the trouble. I also tried to print a sheet with the same text in four different colours and it came out banded. Whats the trouble?

Have you tried reinstall the driver and the software (if any)? This could also be a problem with the driver and it's the basic step. First of all uninstall the printer's driver and softwares from your computer, restart your computer and reinstall them. I would recommend you to install the latest updated driver, you can download the driver here (Click Here). Open the link and click the indicated link (shown below):




Actually, there is no driver for other o.s. except Windows NT. Since you didn't mention the installed O.S. of your computer, I can't make this specific. For windows XP, you can use this driver (Click Here), open the link and click the blue "Download".


I would also recommend you to clean the components of the printer including the cartridges contacts (gold contacts). Uninstall all the cartridges, take a blower or a vacuum cleaner and clean the inside of the printer. You can use a cotton bud dampen with alcohol to clean the contacts of the cartridges. Clean the contacts on the printer with the same material mentioned above.


It's also important to try only with New cartridges, might be one of the old cartridges is damaged or having problem which causes this problem.

Let me know if you need further help (with more details please).


Good Luck.


Thanks for using FixYa.

Sorry we are not able to help you with your problem.

First check into the print preview the settings of the page to be sure that it is not set to print only a part of the page ...If you are not sure of the settings ..remove the driver ..and reinstall it clean ...This should default all settings and take it with a clean setting start ..
check the ink to be in order..and most important clean the printhead and the rollers..and make a general reset and try again ...

Trouble might be on the cartridge itself. Try to remove the cartridge and shake it. Then insert it and print it again. If it is still the same, replace the toner...