My 622 DVR dual (DISH ) receiver has lost 3 local channels in a row ( SAT 61.5) . Connecticut 7385,7386,7387 - (ch 20,24,26.) Other tv's/ HD box and old 310 box converters work fine. I have unplugged, reset, repointed the dish, rebooted etc., etc., The 622 does not run another tv. I have tried getting reception on the low numbers too. no signal. the same 2 error messages I get are.....loss of signal " we are aware of the problem yadayada." then it switches to a notice of a total loss of signal. Like this for two weeks now. I think DISH removed and reloaded locals today for me ..still nothing.

Hi my name is Mike Houston a Social Media Representative at DISH. With our Duo SD 625 DVR, it cannot receive HD signal, there will need to be an upgrade to our HD duo DVR systems. If you have any further questions about our DISH equipment please e-mail me at; [email protected]

Hello! Dan Busa here with DISH Network customer service. This is actually how your DVR is supposed to function. A 622 is a dual tuner reciever meaning it's capable of watching or recording two live shows at a time. When you record a show you tie up one tuner, there are two work arounds. You can get an additional dvr receiver or you can set up record preferences and have everything automatically record to tv2.

lumaes200,

You have indicated that you have a 622 DVR receiver, since this is where your posting was found. When you trying any of the DVR functions on the remote, do you get an error message (024 or 311) indicating that the function is not available at this time? If not, try unplugging the receiver for 10 seconds from the electrical outlet. This will reboot the receiver and re-acquire the satellite signal. Once the picture returns, try the DVR function. If the problem continues, please call 1-800-333-3474; we may need to replace the receiver. I hope this helps.

Ray Calo
DISH Network

The problem could lie in youir HDMI cable, this is a common issue. if you swap HDMI cables and still have the same problem then bypass your A/v rec and connect your 622 direct to your tv and see if the problem persists, it it does, then your DVR needs to be replaced, you can call dish for addition troubleshooting if it is in fact your DVR.

this problem occurs when the ground on the Dish is not properly connected. What is happening is the cables from the dish are backfeeding voltage and grounding out your rec. Now there could be a possiblity that it could be the rec. however if it stays powered on with the sat in cables discon. then it defintley sounds like a grounding issue.

The HD feed comes in on 61.5 for a majority of stations most often locals come off 119 or 110. The USA hd comes off of 61.5 transponder 19.If you press menu 611 on your dish remote and manuever the highlight to the satellite and go to 61.5 and then change the transponder to 19 you will probably have a poor signal from 0 -39. Typically this can be resolved by having the dish re-peaked but sometimes foilage may be the cause. Thanks for using Fix Ya.

Not with the 625. You need the Vip622/722

Remove all the External Storage devices, make sure that you Un-Plug them Completely including their Power. After Resting the Dish Receiver, Plug-In everything back on and try.

Dilon, 311's have no aspect ratio adjustment and is not able to switch from the standard 4:3 setting therfore if it is connected to a TV with a large screen the TV has to stretch the picture to fill the screen thus cutting off portions of the picture. I suggest you get a HD receiver as they will be able to change the format and aspect ratio but even these make some sacrifices to fill the screen as well. Most notable of the losses will be the ticker tape at the bottom of the screen where sports scores usually are displayed. Thhis is all a result of the plethora of screen sizes on the market and will not be resolved anytime soon that I am aware. Dish has a 211 which is a one room HD receiver, 612 which is a one room dual tuner receiver with DVR, 222 which is a dual tuner two room receiver with HD capability to the first location and SD to the second, 622 and 722 which are both dual tuner two room DVR receivers with HD to the first location and SD to second. I am sorry I could not bear better news but I wanted to thank you for using Fix Ya and if you need further assistance please let me know.
Jim

I am probably stating the obvious here but here it goes:
If the 625 is connected to the tv using coax directly try using the RCA jacks to connect directly to the tv. If the 625 goes through a peripheral first, eliminate that peripheral and conect directly to the tv.If the problem exists with different media connections still at the same tv you can remove the coax off of the TV1(3-4) output on the back of the 625 and attach it to the TV2(CH60-73) output.You would then change your tv channel from 3 or 4 to ch 60air or 73 cable(which will be the same channel that TV2 is normally on in the remote room without the 625) Once you are on the right channel you will be able to tune TV1 to your local channel using the TV2 remote. If the audio is good here it eliminates the TV coax input on the TV1 and the coax cable connecting it as the source of the problem. You will have already eliminated any other inputs on the same tv as being faulty by using the other connecting media leaving you with the internal components of the receiver as being faulty. In this situation I know of no recourse except the obvious.