Will not put out heat
Remember, for an air conditioner to PUT OUT HEAT-- (as HEAT PUMP) -- there has to be some HEAT outdoors, to make the process work...
So-- ask yourself-- How cold is it outside?
How cold was it outside, the last time that my AC worked good as a heat pump?
Possibly the coil outside is all frosted up?--
Shutting it off, and letting the outside coil defrost might help-- but-- the basic law of physics still stands: To get heat inside-- there has to be some heat outside! (Likely your unit won't give you much heat inside, when it is below 50 -- or for sure-- below 40 degrees outside!)
Give us a few temperature readings- inside and out, and then gives us clues as to what is running, and what is not-- maybe we can trouble shoot deeper. Is the compressor running?-- does it sound like it is actually working-- or just running-- sort of like 'running but not really WORKING'?
Let us know--
Mack B
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