Laptop My cd drive is not reading the cd or dvd. Hcan i troubleshoot it to find out what is the problem?

Okay. First of all is it a cd drive in your computer as opposed to a DVD drive? If you put a dvd into a cd drive it cannot recognize the dvd. A dvd drive can recognize a cd, but a cd drive cannot recognise a dvd.

Does your computer actually recognize the drive as being present?
If the drive isn't recognized by the computer try:

power off the laptop
Physically remove the cd or dvd drive
power -up the laptop without the cd/dvd drive
power off the latop and refit the dvd/cd drive
power it up again and see if the drive is
recognized

If the drive IS recognized by the laptop but won't play any disk it's probably the drive itself at fault. You can try gently cleaning the inside of the drive - the optic that reads the disk. However, the usual cause is failure of that optic which read the disk information. It cannot be repaired.

The alternative to fitting a new drive is to buy a portable dvd drive. They connect via a usb cable. Have a look on Ebay

If you have more than one computer and other computer has dvd drive or cd drive you may use it by networking this computer to that one! You may also by external cd/dvd drive for your computer as well which may be easier!

your drive dvd cd reader is weak that reason your dvd is is not reading plz change your dvd drive

Are you sure it is a DVD writer, the specs for this laptop has a number of different drives one of which is a DVD/CD combi drive meaning it can read and write CD's but only read/plays DVD's.
Check the drive fascia if it says DVD-rom then it only reads them.

ok Kindly fine another CD/DVD drive for the system

Try cleaning the DVD with a CD drive cleaning disk.

may be your dvd /cd has problems.

What is the make and model of your DVD/CD RWdrive?
Check to specification of your drive.
Some combo drives can only burn CDs only and read DVDs & CDs.

hi
it can't be fix your need to replace it. laptop cd/dvd drive is very compact it cannot be repaid.

may be dvd lence is not working,it want service
some time dvd works but cd not -same problem
regards prasanna