Call the install company back out. along with the new heat pump i wouls say they installed a leak. you stated r12 i assume you ment r22 if they installed an r22 unit and didnt change the a coil it might not be their work leaking but the a coil might be. at any rate once you have them fix it i would look for a new service company i would never install an r22 system any more the EPA is phasing it out and the replacment in my opion is beter
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