HP J3680 Officejet All In One Printer Logo
Posted on Jun 16, 2010
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How do I use the scan feature on my HP Officejet J3680 All in One. I pressed the "scan" button and received message "No scan option, refer to device documentation to troubleshoot". I do not have "device documentation".

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  • Master 731 Answers
  • Posted on Jun 17, 2010
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Joined: Feb 08, 2008
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Hi,

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer.

  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig , and then click OK .
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor .If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software.
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply , and then click Close .
  7. Click Restart to restart the computer.
  8. Try scanning again
Regards,
Riztech

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MY Officejet HP j3680 will not scan

Thank you for posting to Fixya.com and it is my pleasure to guide you.

Are you trying to start scan on the Printer control panel or from the HP Solution Center on the computer?

Is the paper or document loaded straight in the loader? Besure the paper is pressed firm, not crumbled, against the bottom.

Does the HP Solution Center on the computer fail to start? If it does, restart the software and or the pc and then trying again.

If pressing the printer control panel does nothing, does it give an error message? The manual has Solve printing problems page 116 Maintain and troubleshoot

Are the connections solid from the printer to the pc? USB connection, One computer connected with a USB cable to the rear USB 2.0 high-speed port on the device. Pull out the cable then reinsert it, pressing firmly on the cable on both the printer and pc.

Unplug the electrical cable and then plug it back in to recyle the printer to like new setup.

I have also located manuals for your reference. Click or copy paste the links and save to you computer.

User Guide 9.45M http://h10032.www1.hp.com/ctg/Manual/c01181836.pdf
Setup Guide 826.99k http://h10032.www1.hp.com/ctg/Manual/c01181771.pdf
Good luck and please post back that you are successful and give thumbs up if my solution has worked for you. If I can be more helpful just reply.
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Hi,

Please click here to download and install the full-feature software driver and then try scanning. Make sure that the USB cable is disconnected before installing.

Regards
Riztech
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My printer is evidently installed correctly, since I am able to print OK, but I cannot scan, I get an error message when I press start scan and OK - "no scan option", and refer to "device documentation"

on your computer go to hp solution center..
under that go to settings..
then scan button settings..
over there add all options to the right side..
then try..
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Assuming the message you receive says "No Scan Options", HP has a Vista related solution on the following page:

No Scan Options
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No Scan Options Error Message

Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP
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