Bag was not on good, resulted in dust,dirt, dog hair everywhere...have cleaned pretty thoroughly but vacuum does not have any suction. After taking apart did find that the larger wide belt is broke but I think that just affects the self propel...is there a belt tied to suction? HELP!

Greetings from GoVacuum,

There are two things that you should check on this vacuum after running it without a bag inside. The first thing you should check is the filter that is underneath of the vacuum bag. This filter is underneath of a bracket, and the bracket can be removed by pulling straight up on the bracket. The bracket and filter are directly below the vacuum bag inside the vacuum bag housing. If the machine was run without a bag (or the bag fell off) then this filter is most likely going to be extremely clogged. You can simly remove the filter, and run it under hot water until clean. Make sure the filter is 100% completely dry before putting it back in the vacuum and using it. Running the vacuum with a wet filter will destroy your motor.

Now in terms of the belts. Where as the belts don't directly control the suction of the vacuum cleaner, they certainly facilitate the pick up of dirt and debris on the floor. Many people assume that since the vacuum is not picking up from the floor, then the vacuum doesn't have suction. You can test this by pulling out the attachment hose and feeling for suction, is there suction at the end of the hose? If yes, then the reason the vacuum is not picking up on the floor is because of the belts. If you don't have suction at the end of the hose, then you have a clog, some where or a dirty filter.

The belts actually are what spin the brush, and the brush basically sweeps the carpet, and throws the dirt and debris into the suction port, and when the dirt and debris are near the suction port, the suction then takes over and takes it to the bag.

There are two belts on this model, it's best to replace both of these belts at the same time. If you replace just one, then the other belt will wear out quicker. It's always best to replace these two belts in conjunction.

The two belts that are used on this vacuum are:

Hoover Windtunnel V-Belt Part 38528034

Hoover Windtunnel Flat Belt, Hoover Part 38528035

Once you have the belts, and you're ready to replace them, here's a great video that we shot here at Govacuum.com that shows you exactly how to replace these belts, as well as some basic maintenance on your roller brush;





I really hope that my repair solution was helpful to you in fixing your vacuum cleaner. If you have any further questions about this repair, or any repair, feel free to contact me at [email protected], or request a clarification here on Fixya.

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Thank you very much,

Chris Jones
GoVacuum.com