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Posted on Feb 19, 2010
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Message says: remove and check right cartridge.

Message says: remove and check right cartridge. We have done this several times. Have turned printer off and back on. Have unplugged it. Have killed all print jobs. Changed the ink. The message keeps flashing and printer will not work

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Don Farrell

Don Farrell

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  • Posted on Feb 19, 2010
Don Farrell
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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled or third party cartridges that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
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