I've had the same problem today and found the following advice:
Solution:
1) Click on your Start Menu
2) Select Computer
3) Open Local Disk C.
4) Open Program Files
5) Open Bushnell
6) Open Neo Sync
7) Open Native
8) Delete IGolf.lck
9) Close out of everything, restart your PC, and attempt to launch the Sync Application again when your computer has started back up.
If the above fails to solve the problem, you need to install a new USB driver. Contact iGolf at 858-300-5513 858-300-5513 and they will email you the PL2303 Prolific Driver.
I downloaded the driver from
http://www.prolific.com.tw/eng/downloads.asp?ID=31
rather than send an email and now have it working on XP, Vista and windows 7 starter.
G.
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