Try using Windows Media Player. I found it is so much easier than to use the program that came with the player. Just make sure you have the most up to date version for your operating system. According to the Microsoft website, Windows XP is version 10, Vista is version 11, and Windows 7 is version 11 or 12. You can also download the current version from their website as well. I have used Windows Media Player to upload music and audio books to my MP3 player and it is so much easier.
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Did you try using the Easy Rip program. If that doesn't work, try putting the mp3 files into the music folder manually.
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