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you can use websites like itunes.com and get the music then use windows media player to sync the songs to your mp3 player just load the music you get into the windows media player library and then drag them over to a sync window and click on the sync button :)
Hello Cindy im KBFC id like to say that your not doing anything wrong. see i also have a sansa shaker and what i can say to you that it dosent always play all the songs in it, simply because they are not supported its quiet dissapointing but the sansa dose play most mp3`s put into it. i dont know if its a long time scince you have posted this letter but if its not too late mabyee you can still take it back in exchange for something else. HOPE I SOLVED YOUR PROBLEM BYE!
Are you able to transfer songs to your device? whats the problems? cant download doesnt say anything about your problems...if you dont have the driver...go to the sandisk site to get the driver...it should include anything needed to transfer videos to your device...
if u want to delete songs off of ur mp3 then plug it in then either go to windows media player and delete them or go to the option that says open files on explorer and if u want to download songs then get a downloading program and find the songs u want and download them i hope this helps