My acer just randomly shut down and then when i tried to start it back up it went to a screen that says it didn't shut down properly and when i pick an option it stays stuck on a loop on the opening windows screen. it makes no noise so i guess the hard drive isn't working but i have no idea what's the problem. it's only 2 months old. thanks for the help
Try going to safe mode first... upon turning on your laptop, continuously press/ hit F8 key until it gives you options then select safe mode... after you're able to log into safe mode you can try and run a scandisk check or try to restart the computer to see if it would work in normal mode...
hope this helps you...
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solution if this happens to you: press f2 immediately after starting the computer and then press enter to get to the "main" page and at the bottom there is SATA mode, change it from AHC I mode to IDE
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