Visit the below web link and download the print diagnostic utility.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56143-4&lc=en&dlc=en&cc=us&lang=en&os=228&product=79480
Installation Instructions1.
Click the Download only button.
2. Click the Run button to begin the download. 3. Follow the on-screen
instructions to begin the installation process.
4. Click Finish.
5. Click This program installed correctly.
6. To run the utility, click Start (or hit Ctrl+Esc or hit Windows key
on your keyboard), All Programs, HP, HP Print Diagnostic Utility.
7. Follow the on-screen instructions.
8. If the issue continues, turn your printer on and off, disconnect and
reconnect the printer cable from the computer and the printer, and
restart the computer.
9. After the computer has restarted, please cancel any pending print
jobs, if prompted.
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Please explain the error message sir .
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