Why is my fitbit not recording all my steps? - Exercise & Fitness

If your device won't sync, try these steps:

• Force quit the Fitbit app. ...
• Go to Settings > Bluetooth and turn Bluetooth off and back on.
• Open the Fitbit app.
• If your Fitbit device didn't sync, restart your iPhone or iPad. ...
• Open the Fitbit app.
• If your Fitbit device didn't sync, restart it.

Step by step guide to restarting all different models of Fitbits using a paper clip. Click on model to see.

http://help.fitbit.com/articles/en_US/Help_article/1186

hi Vicki.
this is all i can find out.
How do reset steps to zero
or this.might be of more help to you.

How to reset steps on my Fitbit charge 2 Google Search

Are you saying that it records wherever else you walk, but not on a beach?

If so, it is probably due to the way the Fitbit works: The Fitbit reacts to the shocks of the jogging motion when your foot hits the road. On a beach, this is cushioned by soft sand and the shocks are not so strong.

I've walked on a beach with mine, and it worked - you need to know if other wearers suffer the same way. Consider also your weight and speed - if you are small/slim, the shocks may not be great enough whilst on a beach.

You cannot charge the Fitbit Zip as it uses a coin battery.
The Fitbit Zip runs on a replaceable 3V coin battery, CR2025.
It can be found wherever batteries are sold.
You can change the battery while not wearing hence counting steps. Fitbit Zip Battery Change