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Posted on Sep 09, 2009
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Dvd 740 media problem

My hp dvd 740 will not recognize dvd media discs any more. It did recognize them and play dvd movies when i first bought it.....any solutions?

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  • Posted on Sep 10, 2009
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Jovanis114 --

If your drive was able to recognize a disk before, but now has stopped... POSSIBLE solution... (don't shoot the messenger on this one, lol!)

I'm sure you have tried, but have you cleaned your optics lately?
Using a Q-tip and a small amount of rubbing alcohol, and GENTLY rotate the swab across the lens, rotating it in the opposite direction you are wiping. This should "lift" any dust or grime from the lens. I would also clean the tray with a soft lint-free cloth (using an air-can just moves the dirt around, doesn't solve the problem)


Hope this helps!

-- RT

PS - Don't forget to vote!

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Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
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Click "Next" and then follow the instructions provided.
Restart your computer after the driver installation.
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Update your software on a disc-by-disc basis.
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HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837
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