With a 10 year warranty on their direct drive washer motor, eliminating a clutch or transmission, those enerty star LG's generally preform very well. (one of my customers runs 10 loads a day, 365 days a year in his)
Sounds like the shaft may have seperated from the three spider arms which actually turn the drum. To remove, you may have to grind end of bolt off motor shaft to facilitate dissassembly. It's a rather involved process. Prevent future mold and mildew issues by cleaning out the drain filter and then using a front load washer cleaner on longest, hottest cycle with no clothes (like ahfresh or washer magic, or whirlaway hot tub cleaner, to name a few.) then use not more that one tablespoon of HE detergent and a max of a teaspoon of fabric softener (if you use it) per load, as these machines are using very little water. (when you split the tub to replace the drive spider, use a pressure washer to clean out the inside of the outer drum and the back side of the inner tub) BTW, I have not found any reason to not stick with my LG washer and dryer. My seven year old set worked many a load, and still works great.
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